TOEIC 閱讀 Part 6 — 段落

段落

Dear Mr. Harrison,

We are writing in response to your letter of October 26th regarding the issues you experienced with your recent purchase, order #45678. Thank you for [1] your concerns. We sincerely apologize for the inconvenience this has caused you.

Upon receiving your complaint, we immediately initiated an internal investigation. Our team thoroughly reviewed your case and discovered that a defective component was indeed installed during the manufacturing process. [2] This was an isolated incident.

As a resolution, we would like to offer you a full refund for your purchase or a replacement product, whichever you prefer. Additionally, we will provide you with a 20% discount on your next order as a token of our apology. Please contact us at your earliest convenience to discuss how you would like to proceed. We value your business and hope to restore your faith in our products and services. [3] Your satisfaction is our top priority. We look forward to hearing from you soon.

Sincerely,

Customer Relations Department
Tech Solutions Inc.
[4]

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