TOEIC 閱讀 Part 6 — 段落
段落
Dear Mr. Harrison, We are writing to acknowledge receipt of your recent complaint regarding the incorrect charges on your latest utility bill. We understand your frustration and apologize for any [1] this may have caused. Our billing department is currently investigating the issue thoroughly to identify the discrepancy. We expect to have a resolution within three to five business days. In the meantime, please disregard the incorrect amount. We will send you a revised bill reflecting the accurate charges shortly. Thank you for your patience and understanding as we work to correct this matter. Sincerely, The Customer Service Team