TOEIC リーディング パート 7 — 問題

パッセージ

Chat Transcript: E-commerce Platform Support

**Timestamp: 2023-10-27 10:05 AM**
**Agent:** Hello Anya, thank you for contacting OmniMart Support. My name is Ben. How can I help you today?
**Anya Sharma:** Hi Ben. I'm having some trouble navigating the site after the recent changes. It feels quite different.
**Agent:** I understand. We recently completed a major upgrade to our e-commerce platform to improve user experience and add new features. It can take a little getting used to. Is there a specific function you're finding difficult?
**Anya Sharma:** Yes, I was trying to track my last order, but I couldn't find the order history section easily. It used to be quite straightforward.
**Timestamp: 2023-10-27 10:08 AM**
**Agent:** Thank you for that feedback, Anya. The order history has been relocated. You can now find it by clicking on your profile icon in the top right corner and selecting 'My Orders' from the dropdown menu. We've gathered some user feedback like yours to refine the navigation further in upcoming updates.
**Anya Sharma:** Oh, I see. Profile icon, top right. Got it. Thank you. I also noticed the checkout process seems a bit longer now.
**Agent:** Yes, we've added an extra security step to ensure all transactions are protected, especially after the e-commerce platform migration. This helps prevent unauthorized access. We're aiming to balance security with a smooth user journey.
**Anya Sharma:** That makes sense. I appreciate the explanation. I'll try finding my orders now.
**Timestamp: 2023-10-27 10:12 AM**
**Agent:** Great! Please let me know if you encounter any other issues or have further questions. We value your business and want to ensure your shopping experience is excellent, even during this transition period.
**Anya Sharma:** I will. Thanks, Ben.
**Agent:** You're welcome, Anya. Have a wonderful day!

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問題

What is the primary reason for Ms. Anya Sharma's inquiry?

選択肢

  1. A. To inquire about a refund for a recent purchase.
  2. B. To report an issue with a product she received.
  3. C. To seek clarification on the recent e-commerce platform migration. ✓
  4. D. To ask about the status of her order.

正解

C. To seek clarification on the recent e-commerce platform migration.

解説

📖 本文の和訳
Anya SharmaさんはOmniMartサポートのBenさんに問い合わせています。Anyaさんは最近のサイト変更後、サイトの操作に苦労しており、特に前回の注文を追跡しようとした際に問題があったと述べています。

📝 正解理由
正解は「To seek clarification on the recent e-commerce platform migration.」（最近のeコマースプラットフォーム移行に関する説明を求めるため）です。Anyaさんは「I'm having some trouble navigating the site after the recent changes. It feels quite different.」と明確に述べており、これは最近行われたプラットフォームの移行（migration）についての問い合わせであることを示しています。

💡 実践的ヒント
Part 7で、特定の人物が問い合わせる理由を問う問題では、その人物が最初に述べる不満や質問に細心の注意を払ってください。これが問い合わせの主な目的を特定する上で最も重要な手がかりとなります。

📊 誤答分析
X) To inquire about a refund for a recent purchase. — Anyaさんは返金について一切言及していません。
X) To report an issue with a product she received. — Anyaさんは受け取った製品の問題について話しているのではありません。ウェブサイトの使い勝手に関する困難を訴えています。
X) To ask about the status of her order. — Anyaさんは注文の状況を尋ねているのではなく、「track my last order」という特定の機能の利用に苦労していると述べています。

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