TOEIC リスニング パート 2 — 問題

問題

Who is handling the client’s complaint about the delayed shipment?

選択肢

  1. A. Ms. Evans in Logistics is taking care of it. ✓
  2. B. The shipment is scheduled to arrive next week.
  3. C. I haven't received any complaints yet.

正解

A. Ms. Evans in Logistics is taking care of it.

解説

[KO]
📖 질문 및 보기 해석 — 클라이언트가 지연된 선적에 대해 제기한 불만은 누가 처리하고 있습니까? 보기: Ms. Evans in Logistics is taking care of it. (물류부의 에반스 씨가 처리하고 있습니다.) The shipment is scheduled to arrive next week. (선적은 다음 주에 도착할 예정입니다.) I haven't received any complaints yet. (저는 아직 불만을 받지 못했습니다.)
📝 정답 이유 — 질문은 "누가 처리하고 있는가?"를 묻고 있으며, 이는 담당자를 묻는 의문사 "Who" 질문입니다. 보기 A ("Ms. Evans in Logistics is taking care of it.")는 "Ms. Evans"라는 특정 인물을 언급하며, "taking care of it"은 "handling"의 동의어로, 질문에 직접적으로 답합니다.
💡 실전팁 — "Who" 질문에는 사람 이름, 직책, 부서명이 답으로 오는 경우가 많습니다. 질문에서 "handling"과 같은 주요 동사나 관련 명사에 주의를 기울이면 핵심 정보를 파악하는 데 도움이 됩니다.
📊 오답분석 — X) The shipment is scheduled to arrive next week. — 이것은 불만의 내용이나 해결책이 아니라 선적에 대한 정보일 뿐, 누가 담당하는지에 대한 질문의 답이 아닙니다. X) I haven't received any complaints yet. — 이것은 담당자가 없거나 알지 못한다는 의미일 수 있으나, 보기 A에서 명확한 담당자가 제시되었으므로 정답이 될 수 없습니다.

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[JA]
📖 質問と選択肢の翻訳 — 遅延した出荷に関する顧客からの苦情は、誰が対応していますか？ 選択肢：Ms. Evans in Logistics is taking care of it. (ロジスティクスのエヴァンスさんが対応しています。) The shipment is scheduled to arrive next week. (出荷は来週到着する予定です。) I haven't received any complaints yet. (まだ苦情は受け取っていません。)
📝 正解理由 — この質問は「誰が」対応しているかを尋ねています。これはWho疑問文です。選択肢 A (Ms. Evans in Logistics is taking care of it.) は、「Ms. Evans」という具体的な人物を特定し、「taking care of it」は「handling」の言い換えであり、質問に直接答えています。
💡 実践的ヒント — 「Who」で始まる質問には、人物名、役職、部署名が答えになることがよくあります。「handling」や「complaint」のような質問のキーワードを捉え、それに対応する情報（この場合は担当者名）を探すことが重要です。
📊 誤答分析 — X) The shipment is scheduled to arrive next week. — これは苦情の状況や結果に関する情報であり、「誰が」対応しているかという質問に答えていません。 X) I haven't received any complaints yet. — これは担当者がいない、または知らないことを示唆するかもしれませんが、選択肢Aで明確な担当者が提示されているため、より直接的な答えではありません。

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[TH]
📖 คำแปลคำถามและตัวเลือก — ใครกำลังจัดการกับข้อร้องเรียนของลูกค้าเกี่ยวกับการจัดส่งที่ล่าช้า? ตัวเลือก: Ms. Evans in Logistics is taking care of it. (คุณเอวานส์ในฝ่ายโลจิสติกส์กำลังจัดการอยู่) The shipment is scheduled to arrive next week. (การจัดส่งมีกำหนดจะถึงในสัปดาห์หน้า) I haven't received any complaints yet. (ฉันยังไม่ได้รับข้อร้องเรียนใดๆ)
📝 เหตุผลที่ตอบถูก — คำถามถามว่า "ใคร" กำลังจัดการ ซึ่งเป็นคำถามประเภท "Who" ที่ถามถึงบุคคล ผู้ตอบที่ถูกต้องคือ Ms. Evans ซึ่งเป็นบุคคลที่ระบุไว้ในตัวเลือก A และวลี "taking care of it" เป็นการกล่าวถึงการ "handling" (จัดการ) การจัดส่งที่ล่าช้าได้อย่างเหมาะสม
💡 เคล็ดลับสำหรับวันสอบ — เมื่อเจอคำถาม "Who" ให้มองหาชื่อบุคคล ตำแหน่ง หรือชื่อแผนกในตั��เลือก เป็นคำตอบที่เป็นไปได้มากที่สุด ให้สังเกตคำกริยาหลัก หรือคำนามที่เกี่ยวข้องในคำถาม เช่น "handling" เพื่อจับคู่กับข้อมูลที่เกี่ยวข้องในตัวเลือก
📊 การวิเคราะห์ตัวเลือกผิด — X) The shipment is scheduled to arrive next week. — สิ่งนี้ให้ข้อมูลเกี่ยวกับการจัดส่ง ไม่ได้ตอบคำถามที่ว่า "ใคร" กำลังจัดการกับข้อร้องเรียน X) I haven't received any complaints yet. — สิ่งนี้อาจหมายความว่าไม่มีใครจัดการ หรือผู้ตอบไม่ทราบ แต่ตัวเลือก A ให้คำตอบที่ชัดเจนกว่าโดยระบุชื่อผู้รับผิดชอบ

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[VI]
📖 Dịch câu hỏi và các lựa chọn — Ai đang xử lý khiếu nại của khách hàng về lô hàng bị trễ? Các lựa chọn: Ms. Evans in Logistics is taking care of it. (Cô Evans ở bộ phận Logistics đang xử lý.) The shipment is scheduled to arrive next week. (Lô hàng dự kiến sẽ đến vào tuần tới.) I haven't received any complaints yet. (Tôi chưa nhận được bất kỳ khiếu nại nào.)
📝 Lý do chọn đáp án — Câu hỏi bắt đầu bằng "Who", nghĩa là đang hỏi về một người cụ thể. Lựa chọn A, "Ms. Evans in Logistics is taking care of it.", trực tiếp trả lời câu hỏi này bằng cách nêu tên người ("Ms. Evans") và hành động họ đang làm ("taking care of it"), đây là cách diễn đạt tương đương với "handling" trong câu hỏi.
💡 Mẹo làm bài thi — Đối với các câu hỏi "Who", hãy tìm các lựa chọn có chứa tên người, chức danh hoặc tên bộ phận. Ngoài ra, hãy chú ý đến các động từ hoặc danh từ chính trong câu hỏi, như "handling", để tìm thông tin tương ứng trong các lựa chọn.
📊 Phân tích lựa chọn sai — X) The shipment is scheduled to arrive next week. — Lựa chọn này cung cấp thông tin về thời gian đến của lô hàng, nhưng không trả lời câu hỏi ai là người xử lý khiếu nại. X) I haven't received any complaints yet. — Lựa chọn này có thể ám chỉ rằng không có ai xử lý hoặc người nói không biết, nhưng nó không cung cấp một câu trả lời cụ thể và trực tiếp như lựa chọn A.

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[ID]
📖 Terjemahan pertanyaan dan pilihan — Siapa yang menangani keluhan klien tentang pengiriman yang tertunda? Pilihan: Ms. Evans in Logistics is taking care of it. (Ibu Evans di Logistik yang mengatasinya.) The shipment is scheduled to arrive next week. (Pengiriman dijadwalkan tiba minggu depan.) I haven't received any complaints yet. (Saya belum menerima keluhan apa pun.)
📝 Alasan memilih jawaban — Pertanyaan dimulai dengan "Who", yang menanyakan tentang orang. Pilihan A, "Ms. Evans in Logistics is taking care of it.", secara langsung menjawab pertanyaan ini dengan menyebutkan nama orang ("Ms. Evans") dan tindakan yang mereka lakukan ("taking care of it"), yang merupakan parafrase dari "handling" dalam pertanyaan.
💡 Tip Saat Ujian — Untuk pertanyaan "Who", carilah pilihan yang berisi nama orang, jabatan, atau nama departemen sebagai jawaban yang paling mungkin. Perhatikan kata kerja atau kata benda utama dalam pertanyaan, seperti "handling", untuk mencocokkan informasi yang relevan di pilihan.
📊 Analisis pilihan yang salah — X) The shipment is scheduled to arrive next week. — Pilihan ini memberikan informasi tentang jadwal kedatangan pengiriman, tetapi tidak menjawab pertanyaan siapa yang menangani keluhan tersebut. X) I haven't received any complaints yet. — Pilihan ini mungkin menyiratkan bahwa tidak ada yang menangani atau pembicara tidak tahu, tetapi tidak memberikan jawaban yang spesifik dan langsung seperti pilihan A.

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[MS]
📖 Terjemahan soalan dan pilihan — Siapa yang mengendalikan aduan pelanggan mengenai penghantaran yang tertunda? Pilihan: Ms. Evans in Logistics is taking care of it. (Puan Evans di Logistik sedang menguruskannya.) The shipment is scheduled to arrive next week. (Penghantaran dijadualkan tiba minggu depan.) I haven't received any complaints yet. (Saya belum menerima sebarang aduan lagi.)
📝 Sebab jawapan betul — Soalan bermula dengan "Who", yang bermaksud ia bertanyakan tentang seseorang. Pilihan A, "Ms. Evans in Logistics is taking care of it.", secara langsung menjawab soalan ini dengan menyatakan nama orang ("Ms. Evans") dan tindakan yang mereka lakukan ("taking care of it"), yang merupakan parafrasa kepada "handling" dalam soalan.
💡 Petua Peperiksaan — Untuk soalan "Who", cari pilihan yang mengandungi nama orang, jawatan, atau nama jabatan sebagai jawapan yang paling mungkin. Perhatikan kata kerja utama atau kata nama dalam soalan, seperti "handling", untuk memadankan maklumat yang berkaitan dalam pilihan.
📊 Analisis pilihan salah — X) The shipment is scheduled to arrive next week. — Pilihan ini memberikan maklumat tentang jadual ketibaan penghantaran, tetapi tidak menjawab soalan siapa yang mengendalikan aduan. X) I haven't received any complaints yet. — Pilihan ini mungkin membayangkan tiada siapa yang mengendalikannya atau penutur tidak tahu, tetapi ia tidak memberikan jawapan yang spesifik dan langsung seperti pilihan A.

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[PT-BR]
📖 Tradução da pergunta e opções — Quem está cuidando da reclamação do cliente sobre o envio atrasado? Opções: Ms. Evans in Logistics is taking care of it. (A Sra. Evans em Logística está cuidando disso.) The shipment is scheduled to arrive next week. (O envio está programado para chegar na semana que vem.) I haven't received any complaints yet. (Eu ainda não recebi nenhuma reclamação.)
📝 Razão da resposta correta — A pergunta começa com "Who", que significa que está perguntando sobre uma pessoa. A opção A, "Ms. Evans in Logistics is taking care of it.", responde diretamente a essa pergunta ao nomear a pessoa ("Ms. Evans") e descrever a ação que ela está realizando ("taking care of it"), que é uma paráfrase de "handling" na pergunta.
💡 Dica para o dia da prova — Para perguntas que começam com "Who", procure por opções que contenham nomes de pessoas, cargos ou nomes de departamentos como as respostas mais prováveis. Preste atenção aos verbos ou substantivos chave na pergunta, como "handling", para encontrar as informações correspondentes nas opções.
📊 Análise das opções incorretas — X) The shipment is scheduled to arrive next week. — Esta opção fornece informações sobre o cronograma de chegada do envio, mas não responde à pergunta de quem está cuidando da reclamação. X) I haven't received any complaints yet. — Esta opção pode implicar que ninguém está cuidando ou que o falante não sabe, mas não fornece uma resposta específica e direta como a opção A.

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[MY]
📖 မေးခွန်းနှင့် အဖြေများ၏ အဓိပ္ပါယ် — ပစ္စည်းပို့ဆောင်မှု နောက်ကျခြင်းနှင့် ပတ်သက်၍ ဝယ်ယူသူ၏ တိုင်ကြားချက်ကို မည်သူ ကိုင်တွယ်နေသနည်း။ အဖြေများ- Ms. Evans in Logistics is taking care of it. (Logistic မှ Ms. Evans က ဆောင်ရွက်နေပါသည်။) The shipment is scheduled to arrive next week. (ကုန်ပစ္စည်းကို လာမည့်အပတ်တွင် ရောက်ရှိရန် စီစဉ်ထားပါသည်။) I haven't received any complaints yet. (ကျွန်တော်/ကျွန်မ ယခုထိ တိုင်ကြားချက် မရရှိသေးပါ။)
📝 အဖြေမှန်ရသည့်အကြောင်း — မေးခွန်းသည် "Who" ဟူ၍ စတင်သည်၊ ဆိုလိုသည်မှာ လူတစ်ဦးကို မေးနေခြင်းဖြစ်သည်။ အဖြေ A ဖြစ်သော "Ms. Evans in Logistics is taking care of it." သည် "Ms. Evans" ဟူသော အမည်ကို ဖော်ပြပြီး "taking care of it" ဟု ဆိုကာ မေးခွန်းပါ "handling" ကို ကျောပြည့် ရေးသားထားခြင်းဖြင့် မေးခွန်းကို တိုက်ရိုက် အဖြေပေးပါသည်။
💡 စာမေးပွဲအတွက် အကြံပြုချက် — "Who" ဟူသော မေးခွန်းများအတွက် လူအမည်၊ ရာထူး သို့မဟုတ် ဌာနအမည် ပါဝင်သော အဖြေများကို အလွယ်တကူ ရှာဖွေပါ။ မေးခွန်းပါ "handling" ကဲ့သို့သော ပဓာန ကြိယာ သို့မဟုတ် နာမ်များကို ဂရုပြု၍ အဖြေများထဲမှ သက်ဆိုင်ရာ အချက်အလက်ကို ရှာပါ။
📊 အဖြေမှားများ ခွဲခြမ်းစိတ်ဖြာ — X) The shipment is scheduled to arrive next week. — ဤအဖြေသည် ပစ္စည်းပို့ဆောင်မှု ရောက်ရှိမည့် အချိန်ဇယားကို ဖော်ပြသော်လည်း၊ မည်သူက တိုင်ကြားချက်ကို ကိုင်တွယ်နေသည်ဟူသော မေးခွန်းကို မဖြေပါ။ X) I haven't received any complaints yet. — ဤအဖြေသည် မည်သူမျှ မကိုင်တွယ်သည် သို့မဟုတ် ပြောသူ မသိကြောင်း ဖော်ပြနိုင်သော်လည်း၊ အဖြေ A ကဲ့သို့ တိကျ၍ တိုက်ရိုက် အဖြေကို မပေးပါ။

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[ZH-TW]
📖 文章翻譯 —
問題：誰正在處理客戶關於延遲運送的投訴？
選項：
A) 物流部的 Evans 女士正在處理。
B) 貨物預計下週抵達。
C) 我還沒有收到任何投訴。

📝 答案解析 —
正確答案是 A) "Ms. Evans in Logistics is taking care of it."。問題問的是「誰」正在處理投訴，而這個選項直接指出了負責的人 (Ms. Evans) 和她的部門 (Logistics)，並說明她「正在處理」(is taking care of it)，與問題的語氣和內容完全吻合。

💡 應試技巧 —
聽到與問題關鍵字 (Who, complaint, delayed) 相關的動詞片語，例如 "is taking care of it"，通常就是正確答案的線索，因為它直接回應了「誰在做什麼」的提問。

📊 錯誤選項分析 —
B) The shipment is scheduled to arrive next week. — 這個選項雖然提到了運送 (shipment)，但它回答的是「什麼時候」運送，而不是「誰」在處理投訴。
C) I haven't received any complaints yet. — 這個選項否認收到投訴，與問題的前提（客戶有投訴）相悖，且未回答「誰」在處理。
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[EN]
📖 Passage translation / Question and Options Translation — Who is handling the client’s complaint about the delayed shipment? Options: Ms. Evans in Logistics is taking care of it. The shipment is scheduled to arrive next week. I haven't received any complaints yet.
📝 Why this answer is correct — The question starts with "Who", indicating it's asking for a person. Option A, "Ms. Evans in Logistics is taking care of it.", directly answers this by naming the person ("Ms. Evans") and stating their action ("taking care of it"), which is a synonym for "handling" in this context.
💡 Test-day tip — For "Who" questions, look for options that name a person, job title, or department. These are the most likely correct answers. Listen for keywords like "handling" in the question to match with relevant information in the options.
📊 Wrong-option analysis — X) The shipment is scheduled to arrive next week. — This option provides information about the shipment's arrival time, not about who is responsible for handling the complaint. It's a distractor focusing on the shipment itself. X) I haven't received any complaints yet. — This suggests a lack of awareness or responsibility, but it doesn't provide a specific individual handling the situation as the question asks for. It's a negative response that doesn't identify a handler.

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