TOEIC リーディング パート 7 — 問題

パッセージ

Customer Service Chat: Order #789012

**Agent (Liam):** Hello Anya, thank you for contacting Stellar Solutions support. How can I assist you today?

**Customer (Anya Sharma):** Hi Liam. I'm reviewing the recent performance metrics for our 'Project Evergreen' initiative, particularly the marketing campaign strategy we discussed last quarter. I noticed some unusual engagement figures on the social media ads and wanted to understand if there was any technical issue on your end or if it aligns with your projections.

**Agent (Liam):** Thank you for providing the order number. Let me pull up the details for Project Evergreen. Regarding the marketing campaign strategy, our analytics team monitored those social media ads closely. Could you specify which metrics seem unusual to you? This will help me pinpoint the information required.

**Customer (Anya Sharma):** Certainly. The click-through rate (CTR) appeared significantly lower than anticipated, especially for the demographic targeted in the primary campaign push. I was expecting a higher conversion rate based on the initial strategy.

**Agent (Liam):** I understand. Let me check the detailed ad performance report. One moment please... Okay, I've reviewed the report. It seems the lower CTR might be due to a recent platform algorithm update that affected ad visibility across several networks. This was an unforeseen variable, not directly tied to the strategy execution itself, but it did impact overall reach. We've documented this in our internal report as well. Would you like me to send you a summary of our findings?

**Customer (Anya Sharma):** Yes, please. That would be very helpful. I also wanted to confirm if the budget allocation was adjusted at any point in response to this?

**Agent (Liam):** No, the budget allocation remained as per the approved marketing campaign strategy. No adjustments were made without prior client consultation. I'll compile the summary now and send it to your registered email address within the hour. Is there anything else I can help you with today?

**Customer (Anya Sharma):** No, that covers it. Thank you for your prompt assistance, Liam.

**Agent (Liam):** You're most welcome, Anya. Have a great day!

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問題

According to Liam, were there any budget adjustments made?

選択肢

  1. A. Yes, they were made without consultation.
  2. B. No, the allocation remained unchanged. ✓
  3. C. Yes, but only after client approval.
  4. D. No, the budget was increased by 10%.

正解

B. No, the allocation remained unchanged.

解説

📖 設問と本文の翻訳 — カスタマーサービスチャットで、エージェントのLiamはAnya Sharmaからの注文#789012に関する問い合わせに対応しています。Anyaは、「Project Evergreen」イニシアチブのマーケティングキャンペーン戦略に関する最近のパフォーマンス指標、特にソーシャルメディア広告の異常なエンゲージメント数値について質問しており、技術的な問題があったのか、それとも予想通りなのかを理解したいと考えています。
📝 정답 이유 — LiamはAnyaの「unusual engagement figures」に関する質問に対し、予算調整が行われたかどうかについては一切言及していません。Anyaは「technical issue」または「aligns with your projections」について尋ねており、Liamはこの点について、明示的な予算調整を行ったとは述べていません。質問自体が予算調整の有無を問うているわけではなく、Anyaが「unusual engagement figures」について尋ね、それに対するLiamの返答に予算調整の言及がなかったためです。したがって、予算調整の言及がなかったことを示唆する「No, the allocation remained unchanged.」が最も適切です。
💡 실전팁 — Part 7では、質問で言及された特定の情報を本文から見つける必要があります。この問題では、「budget adjustments」というキーワードをAnyaの問い合わせ内容から探す必要がありますが、Liamの返答にはそれが明示的に記載されていません。したがって、情報がないことを示す選択肢を選ぶ練習をする必要があります。
📊 오답분석 —
X) Yes, they were made without consultation. — 予算調整が行われたという情報自体が本文になく、「協議なしに」行われたという内容は全く言及されていません。
X) Yes, but only after client approval. — 同様に、予算調整があったという根拠が本文になく、承認に関する内容も一切ありません。
X) No, the budget was increased by 10%. — 予算が10%増加したという具体的な内容は、本文のどこにも記載されていません。

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