TOEIC リーディング パート 6 — パッセージ
パッセージ
Dear Mr. Harrison, We are writing in response to your recent complaint regarding the [1] sightseeing tour booking you made on July 15th. We sincerely apologize for the inconvenience caused by the unexpected cancellation. We understand your frustration, especially as you had planned your trip around this specific activity. To address this issue, we would like to offer you a full refund for the tour. Additionally, we would like to offer you a 20% discount on any future tour booking with our company. We value your patronage and hope to have the opportunity to provide you with a much better experience next time. Please let us know if you accept this offer. Sincerely, The Customer Relations Department