TOEIC リーディング パート 6 — パッセージ
パッセージ
Dear Mr. Harrison, Thank you for reaching out to us regarding your recent experience with our e-commerce platform migration. We sincerely apologize for the difficulties you encountered during this transition. We understand that the migration process, while intended to enhance user experience and functionality, has unfortunately caused some [1] . Your feedback is invaluable as we refine our procedures. We have investigated the specific issues you mentioned concerning order tracking and payment processing. Our technical team has identified a temporary glitch that affected a small subset of users, including yourself. This issue has now been rectified. Please be assured that we are taking stringent measures to prevent such occurrences in the future, including more rigorous pre-migration testing and enhanced post-migration support. We appreciate your patience and understanding as we continue to improve our e-commerce platform. We value your business and hope to serve you better moving forward. Sincerely, The Customer Support Team