TOEIC Listening Part 3 — Texto

Texto

Man: Thank you for calling Cityscape Apartments, this is Mark. How can I help you?
Woman: Hello Mark, I'm calling to report a problem with the parking lot. My car was damaged yesterday evening.
Man: Oh, I'm very sorry to hear that. What happened?
Woman: There’s a large pothole near the entrance, and I didn't see it coming. My tire hit it pretty hard, and now it looks like the rim is bent.
Man: I understand. We have received a few similar complaints recently regarding the parking lot maintenance. I'll need to file a formal report for you. Could I get your name and apartment number?
Woman: Yes, my name is Sarah Chen, apartment 3B.
Man: Thank you, Ms. Chen. I've documented your complaint and the issue with the pothole. We'll have our maintenance team inspect the area immediately and address the parking lot maintenance concerns. We'll also review the security footage to see if we can determine the cause.
Woman: Thank you. I hope it can be fixed soon before someone else gets hurt or their car gets damaged.
Man: We will prioritize this. You can expect an update within 24 hours.

Questão (6)

• Questão 1: What will the maintenance team do?
• Questão 2: What happened to the customer's car?
• Questão 3: Why is the customer calling?
• Questão 4: What is the cause of the damage, according to the customer?
• Questão 5: What does the man promise the customer?
• Questão 6: What information does Mark need from the customer?