지문

Woman: Hello, customer service. How can I help you?
Man: Hi, I received my order today, but the vase I bought is broken.
Woman: Oh, I'm very sorry to hear that. Do you have your order number?
Man: Yes, it's 789-ABC. The box looked fine, but the vase inside was cracked.
Woman: I see. We can send you a replacement right away. Would you like that?
Man: Yes, please. That would be wonderful. I was planning to use it for a party this weekend. I'm glad this won't interfere with my plans, unlike my job interview preparation last week, which took longer than expected.
Woman: I understand. We'll ship a new one out today.

지문 전체 보기 →

문제

What happened to the vase?

보기

1. A. It was the wrong color
2. B. It was cracked ✓
3. C. It was lost in shipping
4. D. It was too small

정답

B. It was cracked

해설

📖 지문해석 — 고객이 주문한 꽃병이 깨져서 도착했다고 문의하자, 상담원은 즉시 교체품을 보내주겠다고 제안합니다. 남성은 파티에 사용할 계획이었는데 다행히 계획에 차질이 없을 것 같다고 안심합니다.
📝 정답이유 — 남성은 "the vase I bought is broken"이라고 명확히 말했으며, 이어서 "the vase inside was cracked"라고 구체적인 상태를 설명했습니다. 이는 '깨졌다'는 의미를 나타내며, 따라서 '금이 갔다'는 뜻의 'cracked'가 정답입니다.
💡 실전팁 — Part 3에서는 문제의 핵심 단어(여기서는 'vase', 'broken')를 듣고, 대화에서 이를 뒷받침하는 구체적인 묘사(여기서는 'cracked')를 찾는 연습을 하세요.
📊 오답분석
X) It was the wrong color — 색상에 대한 언급은 전혀 없었습니다.
X) It was lost in shipping — 물건이 도착하지 않은 것이 아니라, 도착했지만 파손된 상태였습니다.
X) It was too small — 꽃병의 크기에 대한 정보는 대화에서 언급되지 않았습니다.

관련 문제

• What does Mark propose to mitigate the delay?
• What is the woman's preference for the party venue?
• What does the woman suspect might be the cause of the problem?
• What will help with the packing?
• What is the primary purpose of the new training module?
• What is the woman's main concern about the changes?