TOEIC 리딩 파트 7 — 문제

지문

Chat Transcript: E-commerce Platform Support

**Timestamp: 2023-10-27 10:05 AM**
**Agent:** Hello Anya, thank you for contacting OmniMart Support. My name is Ben. How can I help you today?
**Anya Sharma:** Hi Ben. I'm having some trouble navigating the site after the recent changes. It feels quite different.
**Agent:** I understand. We recently completed a major upgrade to our e-commerce platform to improve user experience and add new features. It can take a little getting used to. Is there a specific function you're finding difficult?
**Anya Sharma:** Yes, I was trying to track my last order, but I couldn't find the order history section easily. It used to be quite straightforward.
**Timestamp: 2023-10-27 10:08 AM**
**Agent:** Thank you for that feedback, Anya. The order history has been relocated. You can now find it by clicking on your profile icon in the top right corner and selecting 'My Orders' from the dropdown menu. We've gathered some user feedback like yours to refine the navigation further in upcoming updates.
**Anya Sharma:** Oh, I see. Profile icon, top right. Got it. Thank you. I also noticed the checkout process seems a bit longer now.
**Agent:** Yes, we've added an extra security step to ensure all transactions are protected, especially after the e-commerce platform migration. This helps prevent unauthorized access. We're aiming to balance security with a smooth user journey.
**Anya Sharma:** That makes sense. I appreciate the explanation. I'll try finding my orders now.
**Timestamp: 2023-10-27 10:12 AM**
**Agent:** Great! Please let me know if you encounter any other issues or have further questions. We value your business and want to ensure your shopping experience is excellent, even during this transition period.
**Anya Sharma:** I will. Thanks, Ben.
**Agent:** You're welcome, Anya. Have a wonderful day!

지문 전체 보기 →

문제

What is the primary reason for Ms. Anya Sharma's inquiry?

보기

  1. A. To inquire about a refund for a recent purchase.
  2. B. To report an issue with a product she received.
  3. C. To seek clarification on the recent e-commerce platform migration. ✓
  4. D. To ask about the status of her order.

정답

C. To seek clarification on the recent e-commerce platform migration.

해설

📖 지문해석
Anya Sharma는 OmniMart 지원팀의 Ben에게 문의합니다. Anya는 최근 웹사이트 변경 후 사이트를 탐색하는 데 어려움을 겪고 있으며, 특히 마지막 주문을 추적하는 데 문제가 있다고 말합니다.

📝 정답이유
정답은 "To seek clarification on the recent e-commerce platform migration."입니다. Anya는 "I'm having some trouble navigating the site after the recent changes. It feels quite different."라고 명확하게 언급하며, 이는 최근에 발생한 플랫폼 이전(migration)에 대한 문의임을 나타냅니다.

💡 실전팁
Part 7에서 특정 인물이 문의하는 이유를 묻는 문제는, 해당 인물이 말하는 첫 부분의 불만이나 질문을 주의 깊게 살펴보세요. 이것이 문의의 주된 목적을 파악하는 데 가장 중요한 단서입니다.

📊 오답분석
X) To inquire about a refund for a recent purchase. — Anya는 환불에 대한 언급을 전혀 하지 않았습니다.
X) To report an issue with a product she received. — Anya는 받은 제품의 문제에 대해 말하는 것이 아니라 웹사이트 사용에 대한 어려움을 호소하고 있습니다.
X) To ask about the status of her order. — Anya는 주문 상태를 묻는 것이 아니라 "track my last order"라는 구체적인 기능 사용에 어려움을 겪고 있다고 말합니다.

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