TOEIC 리딩 파트 7 — 문제

지문

Chat Transcript: E-commerce Platform Support

**Timestamp: 2023-10-27 10:05 AM**
**Agent:** Hello Anya, thank you for contacting OmniMart Support. My name is Ben. How can I help you today?
**Anya Sharma:** Hi Ben. I'm having some trouble navigating the site after the recent changes. It feels quite different.
**Agent:** I understand. We recently completed a major upgrade to our e-commerce platform to improve user experience and add new features. It can take a little getting used to. Is there a specific function you're finding difficult?
**Anya Sharma:** Yes, I was trying to track my last order, but I couldn't find the order history section easily. It used to be quite straightforward.
**Timestamp: 2023-10-27 10:08 AM**
**Agent:** Thank you for that feedback, Anya. The order history has been relocated. You can now find it by clicking on your profile icon in the top right corner and selecting 'My Orders' from the dropdown menu. We've gathered some user feedback like yours to refine the navigation further in upcoming updates.
**Anya Sharma:** Oh, I see. Profile icon, top right. Got it. Thank you. I also noticed the checkout process seems a bit longer now.
**Agent:** Yes, we've added an extra security step to ensure all transactions are protected, especially after the e-commerce platform migration. This helps prevent unauthorized access. We're aiming to balance security with a smooth user journey.
**Anya Sharma:** That makes sense. I appreciate the explanation. I'll try finding my orders now.
**Timestamp: 2023-10-27 10:12 AM**
**Agent:** Great! Please let me know if you encounter any other issues or have further questions. We value your business and want to ensure your shopping experience is excellent, even during this transition period.
**Anya Sharma:** I will. Thanks, Ben.
**Agent:** You're welcome, Anya. Have a wonderful day!

지문 전체 보기 →

문제

What is the primary reason for Ms. Anya Sharma's inquiry?

보기

  1. A. To inquire about a refund for a recent purchase.
  2. B. To report an issue with a product she received.
  3. C. To seek clarification on the recent e-commerce platform migration. ✓
  4. D. To ask about the status of her order.

정답

C. To seek clarification on the recent e-commerce platform migration.

해설

[KO]
📖 지문해석
Anya Sharma는 OmniMart 지원팀의 Ben에게 문의합니다. Anya는 최근 웹사이트 변경 후 사이트를 탐색하는 데 어려움을 겪고 있으며, 특히 마지막 주문을 추적하는 데 문제가 있다고 말합니다.

📝 정답이유
정답은 "To seek clarification on the recent e-commerce platform migration."입니다. Anya는 "I'm having some trouble navigating the site after the recent changes. It feels quite different."라고 명확하게 언급하며, 이는 최근에 발생한 플랫폼 이전(migration)에 대한 문의임을 나타냅니다.

💡 실전팁
Part 7에서 특정 인물이 문의하는 이유를 묻는 문제는, 해당 인물이 말하는 첫 부분의 불만이나 질문을 주의 깊게 살펴보세요. 이것이 문의의 주된 목적을 파악하는 데 가장 중요한 단서입니다.

📊 오답분석
X) To inquire about a refund for a recent purchase. — Anya는 환불에 대한 언급을 전혀 하지 않았습니다.
X) To report an issue with a product she received. — Anya는 받은 제품의 문제에 대해 말하는 것이 아니라 웹사이트 사용에 대한 어려움을 호소하고 있습니다.
X) To ask about the status of her order. — Anya는 주문 상태를 묻는 것이 아니라 "track my last order"라는 구체적인 기능 사용에 어려움을 겪고 있다고 말합니다.

---

[JA]
📖 本文の和訳
Anya SharmaさんはOmniMartサポートのBenさんに問い合わせています。Anyaさんは最近のサイト変更後、サイトの操作に苦労しており、特に前回の注文を追跡しようとした際に問題があったと述べています。

📝 正解理由
正解は「To seek clarification on the recent e-commerce platform migration.」（最近のeコマースプラットフォーム移行に関する説明を求めるため）です。Anyaさんは「I'm having some trouble navigating the site after the recent changes. It feels quite different.」と明確に述べており、これは最近行われたプラットフォームの移行（migration）についての問い合わせであることを示しています。

💡 実践的ヒント
Part 7で、特定の人物が問い合わせる理由を問う問題では、その人物が最初に述べる不満や質問に細心の注意を払ってください。これが問い合わせの主な目的を特定する上で最も重要な手がかりとなります。

📊 誤答分析
X) To inquire about a refund for a recent purchase. — Anyaさんは返金について一切言及していません。
X) To report an issue with a product she received. — Anyaさんは受け取った製品の問題について話しているのではありません。ウェブサイトの使い勝手に関する困難を訴えています。
X) To ask about the status of her order. — Anyaさんは注文の状況を尋ねているのではなく、「track my last order」という特定の機能の利用に苦労していると述べています。

---

[TH]
📖 การแปลบทอ่าน
Anya Sharma กำลังสอบถาม Ben จากฝ่ายสนับสนุน OmniMart Anya แจ้งว่าเธอกำลังมีปัญหากับการใช้งานเว็บไซต์หลังจากการเปลี่ยนแปลงล่าสุด และโดยเฉพาะอย่างยิ่ง เธอพบปัญหาขณะพยายามติดตามคำสั่งซื้อล่าสุดของเธอ

📝 เหตุผลในการเลือกคำตอบ
คำตอบที่ถูกต้องคือ "To seek clarification on the recent e-commerce platform migration." (เพื่อขอคำชี้แจงเกี่ยวกับการย้ายแพลตฟอร์มอีคอมเมิร์ซล่าสุด) Anya กล่าวอย่างชัดเจนว่า "I'm having some trouble navigating the site after the recent changes. It feels quite different." ซึ่งบ่งชี้ว่านี่คือการสอบถามเกี่ยวกับการย้ายแพลตฟอร์ม (migration) ที่เพิ่งเกิดขึ้น

💡 เคล็ดลับสำหรับวันสอบ
สำหรับคำถามใน Part 7 ที่ถามถึงเหตุผลหลักในการสอบถามของบุคคลใดบุคคลหนึ่ง ให้สังเกตข้อกังวลหรือคำถามแรกที่บุคคลนั้นกล่าวถึงอย่างใกล้ชิด นี่เป็นเบาะแสที่สำคัญที่สุดในการระบุวัตถุประสงค์หลักของการสอบถาม

📊 การวิเคราะห์ตัวเลือกที่ผิด
X) To inquire about a refund for a recent purchase. — Anya ไม่ได้กล่าวถึงการขอคืนเงินเลย
X) To report an issue with a product she received. — Anya ไม่ได้รายงานปัญหาเกี่ยวกับผลิตภัณฑ์ที่เธอได้รับ แต่เธอกำลังแสดงความยากลำบากในการใช้งานเว็บไซต์
X) To ask about the status of her order. — Anya ไม่ได้ถามเกี่ยวกับสถานะคำสั่งซื้อของเธอ แต่เธอกำลังบอกว่าเธอกำลังประสบปัญหาในการใช้ฟังก์ชันเฉพาะ "track my last order"

---

[VI]
📖 Dịch đoạn văn
Anya Sharma đang liên hệ với Ben từ bộ phận Hỗ trợ OmniMart. Anya cho biết cô ấy đang gặp sự cố khi điều hướng trang web sau những thay đổi gần đây và đặc biệt là cô ấy gặp vấn đề khi cố gắng theo dõi đơn hàng gần nhất của mình.

📝 Lý do chọn câu trả lời
Đáp án đúng là "To seek clarification on the recent e-commerce platform migration." (Để tìm hiểu làm rõ về việc di chuyển nền tảng thương mại điện tử gần đây). Anya nói rõ ràng: "I'm having some trouble navigating the site after the recent changes. It feels quite different." Điều này cho thấy đây là một yêu cầu làm rõ về việc di chuyển nền tảng (migration) vừa mới xảy ra.

💡 Mẹo làm bài thi
Đối với các câu hỏi ở Phần 7 hỏi về lý do chính cho một cuộc điều tra của một cá nhân, hãy chú ý kỹ đến những lo ngại hoặc câu hỏi đầu tiên mà cá nhân đó đề cập. Đây là manh mối quan trọng nhất để xác định mục đích chính của cuộc điều tra.

📊 Phân tích lựa chọn sai
X) To inquire about a refund for a recent purchase. — Anya không hề đề cập đến việc yêu cầu hoàn tiền.
X) To report an issue with a product she received. — Anya không báo cáo về một vấn đề với sản phẩm cô ấy nhận được; cô ấy đang bày tỏ khó khăn trong việc sử dụng trang web.
X) To ask about the status of her order. — Anya không hỏi về tình trạng đơn hàng của mình, mà đang nói rằng cô ấy gặp khó khăn khi sử dụng chức năng cụ thể "track my last order".

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[ID]
📖 Terjemahan Teks
Anya Sharma menghubungi Ben dari Dukungan OmniMart. Anya menyatakan bahwa dia mengalami kesulitan dalam menavigasi situs web setelah perubahan terbaru dan secara khusus dia mengalami masalah saat mencoba melacak pesanan terakhirnya.

📝 Alasan Memilih Jawaban
Jawaban yang benar adalah "To seek clarification on the recent e-commerce platform migration." (Untuk mencari klarifikasi tentang migrasi platform e-commerce baru-baru ini). Anya dengan jelas menyatakan, "I'm having some trouble navigating the site after the recent changes. It feels quite different." Hal ini menunjukkan bahwa ini adalah pertanyaan tentang migrasi platform (migration) yang baru saja terjadi.

💡 Tip Hari Ujian
Untuk pertanyaan di Bagian 7 yang menanyakan alasan utama pertanyaan seorang individu, perhatikan baik-baik keluhan atau pertanyaan pertama yang disebutkan individu tersebut. Ini adalah petunjuk terpenting untuk mengidentifikasi tujuan utama pertanyaan tersebut.

📊 Analisis Pilihan Salah
X) To inquire about a refund for a recent purchase. — Anya sama sekali tidak menyebutkan pengembalian dana.
X) To report an issue with a product she received. — Anya tidak melaporkan masalah dengan produk yang diterimanya; dia menyatakan kesulitan dalam menggunakan situs web.
X) To ask about the status of her order. — Anya tidak bertanya tentang status pesanannya; dia menyatakan bahwa dia mengalami kesulitan dalam menggunakan fungsi tertentu "track my last order".

---

[MS]
📖 Terjemahan Petikan
Anya Sharma sedang menghubungi Ben dari Sokongan OmniMart. Anya menyatakan bahawa dia menghadapi masalah dalam menavigasi laman web selepas perubahan terbaru dan secara khusus dia menghadapi masalah semasa cuba mengesan pesanan terakhirnya.

📝 Sebab Jawapan Ini
Jawapan yang betul ialah "To seek clarification on the recent e-commerce platform migration." (Untuk mendapatkan penjelasan mengenai migrasi platform e-dagangan baru-baru ini). Anya dengan jelas menyatakan, "I'm having some trouble navigating the site after the recent changes. It feels quite different." Ini menunjukkan bahawa ini adalah pertanyaan mengenai migrasi platform (migration) yang baru sahaja berlaku.

💡 Petua Hari Ujian
Untuk soalan dalam Bahagian 7 yang bertanya tentang alasan utama siasatan seseorang individu, perhatikan dengan teliti rungutan atau soalan pertama yang disebut oleh individu tersebut. Ini adalah petunjuk paling penting untuk mengenal pasti tujuan utama siasatan.

📊 Analisis Opsi Salah
X) To inquire about a refund for a recent purchase. — Anya tidak menyebutkan sebarang bayaran balik sama sekali.
X) To report an issue with a product she received. — Anya tidak melaporkan isu dengan produk yang diterimanya; dia menyatakan kesukaran dalam menggunakan laman web.
X) To ask about the status of her order. — Anya tidak bertanya tentang status pesanannya; dia menyatakan bahawa dia menghadapi kesukaran dalam menggunakan fungsi khusus "track my last order".

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[PT-BR]
📖 Tradução da Passagem
Anya Sharma está contatando Ben do Suporte OmniMart. Anya afirma que está tendo problemas para navegar no site após as mudanças recentes e, especificamente, ela está enfrentando dificuldades ao tentar rastrear seu último pedido.

📝 Razão para Esta Resposta
A resposta correta é "To seek clarification on the recent e-commerce platform migration." (Para buscar esclarecimentos sobre a recente migração da plataforma de e-commerce). Anya declara claramente: "I'm having some trouble navigating the site after the recent changes. It feels quite different." Isso indica que esta é uma consulta sobre a migração da plataforma (migration) que acabou de ocorrer.

💡 Dica para o dia da prova
Para perguntas na Parte 7 que perguntam o motivo principal de uma consulta de um indivíduo, observe atentamente as reclamações ou a primeira pergunta que o indivíduo menciona. Esta é a pista mais importante para identificar o objetivo principal da consulta.

📊 Análise de Opções Erradas
X) To inquire about a refund for a recent purchase. — Anya não mencionou reembolso algum.
X) To report an issue with a product she received. — Anya não está relatando um problema com um produto que recebeu; ela está expressando dificuldade em usar o site.
X) To ask about the status of her order. — Anya não está perguntando sobre o status do pedido dela; ela está informando que está com dificuldades para usar a função específica "track my last order".

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[MY]
📖 ကetään - ဘာသာပြန်ဆိုခြင်း
Anya Sharma သည် OmniMart ပံ့ပိုးမှုမှ Ben ထံ ဆက်သွယ်နေပါသည်။ Anya က မကြာသေးမီက ပြောင်းလဲမှုများအပြီးတွင် ဝဘ်ဆိုက်ကို အသုံးပြုရာတွင် အခက်အခဲရှိနေကြောင်း၊ အထူးသဖြင့် သူမ၏ နောက်ဆုံး မှာယူမှုကို ခြေရာခံရန် ကြိုးစားနေစဉ် အခက်အခဲကြုံတွေ့နေရကြောင်း ပြောကြားခဲ့သည်။

📝 အa က် း တ န်း ့ း
မှန်ကန်သောအဖြေမှာ "To seek clarification on the recent e-commerce platform migration." (မကြာသေးမီက E-commerce ပလက်ဖောင်းပြောင်းရွှေ့မှုအပေါ် ရှင်းလင်းချက်တောင်းခံရန်) ဖြစ်သည်။ Anya က "I'm having some trouble navigating the site after the recent changes. It feels quite different." ဟု ရှင်းလင်းစွာ ပြောကြားခဲ့ပြီး ၎င်းသည် မကြာသေးမီက ဖြစ်ပွားခဲ့သော ပလက်ဖောင်းပြောင်းရွှေ့မှု (migration) အပေါ် မေးမြန်းခြင်းဖြစ်ကြောင်း ဖော်ပြသည်။

💡 စာမေးပွဲနေ့အတွက် အကြံပြုချက်
Part 7 တွင် သီးခြားပုဂ္ဂိုလ်တစ်ဦး၏ မေးမြန်းမှု၏ အဓိကအကြောင်းရင်းကို မေးသော အမေးများအတွက်၊ ထိုပုဂ္ဂိုလ်မှ ပထမဆုံးဖော်ပြသော စိုးရိမ်ပူပန်မှု သို့မဟုတ် မေးခွန်းကို ဂရုတစိုက်လေ့လာပါ။ ၎င်းသည် မေးမြန်းမှု၏ အဓိကရည်ရွယ်ချက်ကို ဖော်ထုတ်ရန် အရေးကြီးဆုံးသော လက္ခဏာဖြစ်သည်။

📊 မှားယွင်းသော ရွေးချယ်မှုများ ခွဲခြမ်းစိတ်ဖြာ
X) To inquire about a refund for a recent purchase. — Anya က ငွေပြန်အမ်းခြင်းနှင့် ပတ်သက်၍ မည်သည့်အရာကိုမျှ မဖော်ပြခဲ့ပါ။
X) To report an issue with a product she received. — Anya သည် သူမလက်ခံရရှိသော ထုတ်ကုန်နှင့် ပတ်သက်၍ အစီရင်ခံခြင်းမဟုတ်ပါ၊ ၎င်းသည် ဝဘ်ဆိုက်ကို အသုံးပြုရာတွင် အခက်အခဲရှိကြောင်း ဖော်ပြနေခြင်းဖြစ်သည်။
X) To ask about the status of her order. — Anya က သူမ၏ မှာယူမှု အခြေအနေကို မေးမြန်းခြင်းမဟုတ်ဘဲ "track my last order" ဟူသော သီးခြားလုပ်ဆောင်ချက်ကို အသုံးပြုရာတွင် အခက်အခဲရှိနေကြောင်း ပြောကြားနေခြင်းဖြစ်သည်။

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[ZH-TW]
📖 文章翻譯 —
客服專員：您好 Anya，感謝您聯繫 OmniMart 客服。我叫 Ben。今天有什麼可以幫您的嗎？
Anya Sharma：你好 Ben。最近網站改版後，我在瀏覽上遇到一些困難，感覺很不一樣。
客服專員：我明白了。我們最近對電子商務平台進行了重大升級，以改善用戶體驗並增加新功能。這可能需要一些時間適應。請問您在哪個特定功能上遇到困難？
Anya Sharma：是的，我正試圖查詢我上一次的訂單，
選項：
["詢問近期購買的退款事宜。","報告收到的產品問題。","尋求關於近期電子商務平台遷移的說明。","詢問訂單的狀態。"]
📝 答案解析 —
正確答案是「尋求關於近期電子商務平台遷移的說明」。Anya 在對話中明確表示「我在瀏覽上遇到一些困難，感覺很不一樣」，客服專員也回應「我們最近對電子商務平台進行了重大升級」，這直接指向了她詢問的原因是平台改版（遷移）。「查詢我上一次的訂單」是她遇到困難的具體例子，但不是她詢問的主要原因。
💡 應試技巧 —
當對話中提及「網站改版」、「升級」或「新功能」等詞語時，要注意詢問者可能就是因為這些變化而產生疑問，即使他們隨後提到了具體的例項。
📊 錯誤選項分析 —
0) 詢問近期購買的退款事宜 — Anya 並未提及任何關於退款的要求或問題。
1) 報告收到的產品問題 — Anya 討論的是網站操作問題，而非實際收到的產品。
3) 詢問訂單的狀態 — Anya 提到「試圖查詢我上一次的訂單」，但這是她因網站改版後難以上網操作而遇到的困難，而非她聯繫客服的根本原因。
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[EN]
📖 Passage translation
Anya Sharma is contacting Ben from OmniMart Support. Anya states that she is having trouble navigating the site after the recent changes and specifically she is facing difficulties when trying to track her last order.

📝 Why this answer
The correct answer is "To seek clarification on the recent e-commerce platform migration." Anya clearly states, "I'm having some trouble navigating the site after the recent changes. It feels quite different." This indicates that this is an inquiry about the recent platform migration.

💡 Test-day tip
For questions in Part 7 asking the primary reason for an individual's inquiry, pay close attention to the first complaint or question the individual mentions. This is the most crucial clue for identifying the main purpose of the inquiry.

📊 Wrong-option analysis
X) To inquire about a refund for a recent purchase. — Anya made no mention of a refund at all.
X) To report an issue with a product she received. — Anya is not reporting an issue with a product she received; she is expressing difficulty with site navigation.
X) To ask about the status of her order. — Anya is not asking about the status of her order; she is stating she is having trouble using the specific function "track my last order".

관련 문제