TOEIC 리딩 파트 7 — 문제

지문

Subject: Hiring for Tech Support Helpdesk

Sarah Chen <sarah.chen@email.com>
Oct 10, 10:32 AM

Hi Mark,

I hope you are doing well.

Our company is expanding, and we need to add someone to our busy Tech Support Helpdesk. Do you have any good candidates in mind? We are looking for someone with good communication skills and basic IT knowledge.

Best regards,
Sarah

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Mark Johnson <mark.johnson@email.com>
Oct 10, 10:45 AM

Hi Sarah,

Yes, I know a great person. Her name is Emily White. She worked with me at my previous company and was excellent in client support. She understands computer systems well. I think she would be a perfect fit for your helpdesk.

Let me know if you want to schedule an interview with her.

Thanks,
Mark

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Sarah Chen <sarah.chen@email.com>
Oct 10, 11:05 AM

Hi Mark,

That sounds promising! Could you please ask Emily if she is available for an interview next Tuesday morning? We'd like to interview her at our office.

Thank you,
Sarah

지문 전체 보기 →

문제

Why does Mark recommend Emily White?

보기

  1. A. She is available for an immediate start.
  2. B. She has excellent client support experience. ✓
  3. C. She is Sarah's former colleague.
  4. D. She has a degree in IT.

정답

B. She has excellent client support experience.

해설

📖 지문 번역
Sarah Chen이 Mark Johnson에게 Tech Support Helpdesk 직책에 적합한 후보자가 있는지 묻는 이메일입니다. Mark는 Emily White를 추천하며, 그녀는 이전 직장에서 훌륭한 고객 지원 능력을 보여주었다고 언급합니다.

📝 정답 이유
Mark는 Emily White를 추천하는 이유로 "She worked with me at my previous company and was excellent in client support."라고 명시했습니다. 여기서 'excellent in client support'는 "She has excellent client support experience." 옵션과 직접적으로 일치하는 핵심 정보입니다.

💡 실전팁
이메일 추천 글에서는 추천하는 사람의 '경험'이나 '기술'에 대한 긍정적인 평가는 핵심 이유가 될 가능성이 높습니다. 'excellent'과 같은 긍정적 형용사에 주목하세요.

📊 오답분석
X) She is available for an immediate start. — 이 정보는 지문에 언급되지 않았습니다.
X) She is Sarah's former colleague. — Emily는 Mark의 이전 직장 동료였지, Sarah의 동료는 아닙니다.
X) She has a degree in IT. — Mark는 Emily가 'basic IT knowledge(기본적인 IT 지식)'를 가지고 있다고 언급했지만, IT 학위가 있다는 내용은 포함되지 않았습니다.

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