TOEIC 리딩 파트 7 — 문제

지문

Chat Transcript

**Agent:** Thank you for contacting SecurePark Solutions. My name is Alex. How can I help you today?
**Customer:** Hi Alex, I saw your ad for the new automated gate opener. Can you tell me more about its features?
**Agent:** Certainly! Our new AutoGate 3000 is equipped with advanced security protocols and remote access capabilities. It's designed for seamless integration with existing systems.
**Customer:** That sounds interesting. We're looking for a way to better manage access to our corporate facility. We currently have issues with unauthorized vehicles entering, and our current system struggles with heavy traffic flow, especially during peak hours.
**Agent:** I understand. While the AutoGate 3000 enhances security, our specialized parking lot maintenance solutions might be more relevant to your traffic flow and unauthorized access concerns. Have you considered our smart sensor network and integrated access control software?
**Customer:** Parking lot maintenance? I thought you only did gate openers.
**Agent:** We offer a comprehensive suite of services! Our sensor network can monitor vehicle presence, detect blockages, and even identify potential security breaches in real-time. The access control software then uses this data to manage entry and exit, ensuring only authorized vehicles pass through. It also helps optimize traffic flow, reducing congestion.
**Customer:** So, it's not just about the gate itself, but managing the entire parking area?
**Agent:** Precisely. Our solutions are tailored to improve overall parking lot efficiency and security, addressing issues like unauthorized entry and traffic management, which are often linked to inadequate parking lot maintenance.
**Customer:** That makes sense. Our current parking lot maintenance schedule is quite basic. Could you send me some information on the smart sensor network and the access control software?

지문 전체 보기 →

문제

What is the customer requesting at the end of the chat?

보기

  1. A. A demonstration of the AutoGate 3000
  2. B. More details about the parking lot maintenance services ✓
  3. C. Information on pricing and installation
  4. D. A revised parking lot maintenance schedule

정답

B. More details about the parking lot maintenance services

해설

📖 지문해석
해당 채팅 내용은 SecurePark Solutions의 상담원 Alex와 고객 간의 대화입니다. 고객은 새로운 자동 게이트 개폐기인 AutoGate 3000의 기능에 대해 문의하고 있으며, 특히 회사 시설에 대한 보안 강화 및 외부 차량 통제 문제를 언급합니다.

📝 정답이유
고객은 "We're looking for a way to better manage access to our corporate facility. We currently have issues with unauthorized vehicles entering"라고 말하며, 이는 시설 접근 관리를 개선하고 무단 차량 진입 문제를 해결하고 싶다는 뜻입니다. 이는 주차장 유지보수 서비스에 대한 정보 요청과 직접적으로 연결됩니다.

💡 실전팁
Part 7 지문에서 고객의 ‘문제점’이나 ‘요구사항’을 묻는 질문이 나오면, 지문 중간에 언급된 고객의 불만이나 필요를 나타내는 단어(예: issues, looking for, need)를 핵심 단서로 삼아 관련된 선택지를 찾으세요.

📊 오답분석
X) A demonstration of the AutoGate 3000 - 데모 시연 요청은 명시적으로 언급되지 않았습니다. 고객은 기능과 개선 방안에 대해 묻고 있습니다.
X) More details about the parking lot maintenance services - 이는 정답 선택지의 재진술로, 고객의 문제 해결 목적과 일치합니다.
X) Information on pricing and installation - 가격 및 설치 정보는 아직 논의되지 않았으며, 고객의 현재 관심사는 접근 관리 개선입니다.
X) A revised parking lot maintenance schedule - 유지보수 일정 변경에 대한 내용은 전혀 언급되지 않았습니다.

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