TOEIC 리딩 파트 7 — 지문
지문
**Subject: Update to IT Support and Maintenance Procedures**
**To:** All Employees
**From:** IT Department
**Date:** October 26, 2023
Dear Team,
This memo serves to inform you of an important update to our company's IT support and maintenance procedures, specifically concerning the submission of requests for equipment servicing.
Effective **November 1st, 2023**, all requests for IT support, including but not limited to, hardware troubleshooting, software installation, and **printer repair requests**, must be submitted exclusively through our new **Online Support Portal**. This centralized platform replaces the previous email and phone-based request system.
The implementation of this portal is a strategic initiative aimed at enhancing operational efficiency. Its key objectives include:
* **Streamlining the request process:** Providing a single, user-friendly interface for all IT-related needs.
* **Improving response times:** Enabling faster allocation and tracking of support tickets by the IT team.
* **Ensuring better record-keeping:** Maintaining a comprehensive log of all IT support activities and resolutions.
**How to Access the Portal:**
You can access the Online Support Portal via the company intranet. Navigate to the 'Employee Resources' section and click on the 'IT Support Portal' link. Detailed user guides and FAQs are available within the portal itself.
**Urgent Requests:**
For critical issues requiring immediate attention outside of standard operating hours (9:00 AM - 5:00 PM, Monday-Friday), please refer to the 'Emergency Procedures' section within the portal. A dedicated contact number and protocol for urgent situations are provided there.
**Compliance:**
Adherence to this new procedure is mandatory. Failure to submit requests through the portal may result in a delay in receiving IT support services. We believe this transition will significantly improve the overall IT support experience for everyone.
We appreciate your understanding and cooperation as we implement this important upgrade.
Sincerely,
The IT Department