TOEIC 리딩 파트 7 — 문제

지문

**Subject: Update to IT Support and Maintenance Procedures**

**To:** All Employees
**From:** IT Department
**Date:** October 26, 2023

Dear Team,

This memo serves to inform you of an important update to our company's IT support and maintenance procedures, specifically concerning the submission of requests for equipment servicing.

Effective **November 1st, 2023**, all requests for IT support, including but not limited to, hardware troubleshooting, software installation, and **printer repair requests**, must be submitted exclusively through our new **Online Support Portal**. This centralized platform replaces the previous email and phone-based request system.

The implementation of this portal is a strategic initiative aimed at enhancing operational efficiency. Its key objectives include:
* **Streamlining the request process:** Providing a single, user-friendly interface for all IT-related needs.
* **Improving response times:** Enabling faster allocation and tracking of support tickets by the IT team.
* **Ensuring better record-keeping:** Maintaining a comprehensive log of all IT support activities and resolutions.

**How to Access the Portal:**
You can access the Online Support Portal via the company intranet. Navigate to the 'Employee Resources' section and click on the 'IT Support Portal' link. Detailed user guides and FAQs are available within the portal itself.

**Urgent Requests:**
For critical issues requiring immediate attention outside of standard operating hours (9:00 AM - 5:00 PM, Monday-Friday), please refer to the 'Emergency Procedures' section within the portal. A dedicated contact number and protocol for urgent situations are provided there.

**Compliance:**
Adherence to this new procedure is mandatory. Failure to submit requests through the portal may result in a delay in receiving IT support services. We believe this transition will significantly improve the overall IT support experience for everyone.

We appreciate your understanding and cooperation as we implement this important upgrade.

Sincerely,
The IT Department

지문 전체 보기 →

문제

What is the main objective of the updated printer maintenance policy?

보기

  1. A. What is the primary benefit of the new printer maintenance policy?
  2. B. Why was the new online portal implemented?
  3. C. What is the main objective of the updated printer maintenance policy? ✓
  4. D. Who is responsible for managing printer repair requests?

정답

C. What is the main objective of the updated printer maintenance policy?

해설

📖 지문해석
이 메모는 회사의 IT 지원 및 유지보수 절차, 특히 장비 서비스 요청 제출에 관한 중요한 업데이트를 모든 직원에게 알리기 위한 것입니다. 2023년 11월 1일부터 하드웨어 문제 해결, 소프트웨어 설치, 프린터 수리 요청을 포함한 모든 IT 지원 요청은 새로운 온라인 지원 포털을 통해서만 제출해야 합니다.
📝 정답이유
정답은 "What is the main objective of the updated printer maintenance policy?" 입니다. 지문에서는 IT 지원 및 유지보수 절차의 "important update"에 대해 알리고 있으며, 특히 "printer repair requests"를 포함한 모든 요청이 새로운 "Online Support Portal"을 통해 제출되어야 한다고 명시하고 있습니다. 이는 새로운 절차의 주요 목표가 요청 제출 방식을 중앙 집중화하는 것임을 분명히 보여줍니다.
💡 실전팁
Part 7에서 'main objective', 'primary purpose', 'in order to' 와 같은 표현이 포함된 질문은 지문 초반부에 주제문이나 목적을 나타내는 문장을 찾는 것이 중요합니다. 이 지문에서는 "This memo serves to inform you of an important update..." 부분이 질문의 핵심 내용을 파악하는 데 결정적인 단서입니다.
📊 오답분석
X) What is the primary benefit of the new printer maintenance policy? — 지문은 정책 업데이트를 알리는 것이지, 명확한 '이점'을 강조하지 않았습니다.
X) Why was the new online portal implemented? — 포털이 구현된 '이유'보다는 포털을 사용해야 하는 '방법'에 대한 업데이트에 초점을 맞추고 있습니다.
X) Who is responsible for managing printer repair requests? — 누가 관리하는지에 대한 정보는 지문에 언급되어 있지 않습니다.

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