TOEIC 聽力 Part 3 — 題目
段落
Man: Hi Sarah, thanks for coming in. You reported some issues with your laptop?
Woman: Yes, Mark. It's quite frustrating. I can't seem to connect to the office network at all. My internet browser isn't loading any pages.
Man: Okay, let's take a look. Did this start happening today?
Woman: Yes, this morning. Everything was fine yesterday. I tried restarting it, but no luck. I wonder if it’s related to the new security software they installed last night. It’s making me nervous, especially with the apartment lease agreement deadline approaching. I need to send it off today.
Man: I see. Well, the software update is a possibility. Let’s check your IP settings first. Sometimes a simple reset can fix network adapter problems. Hold on... hmm, it does look like your network adapter isn't enabled properly. I'll re-enable it for you. Can you try accessing a website now?
Woman: Let me see... Yes! It’s working now. Thank goodness. Thank you so much, Mark!
Man: No problem, Sarah. Glad we could sort it out quickly. Let me know if anything else comes up. Maybe clear your browser cache if you experience slowness later.
題目
What does Mark suggest Sarah do if she experiences slowness later?
選項
- A. Restart her laptop again
- B. Contact the IT department immediately
- C. Clear her browser cache ✓
- D. Check her network adapter settings
正確答案
C. Clear her browser cache
解析
📖 文章翻譯 — 男：嗨，莎拉，謝謝妳過來。妳說妳的筆記型電腦有些問題？ 女：是的，馬克。這件事很令人沮喪。我完全無法連接到辦公室網路。我的網頁瀏覽器沒有載入任何頁面。 男：好的，我們來看看。這是今天才開始發生的嗎？ 女：是的，今天早上。昨天一切都沒問題。我試著重新啟動它，但沒有成功。我想知道這是否與昨天晚上安裝的新安全性軟體有關。這讓我有點緊張，尤其是公寓租約協議的截止日期快到了。我今天需要把它寄出去。 男：我明白了。那麼，如果妳晚一點遇到任何延遲 lag 的情況，建議妳可以嘗試...
📝 答案解析 — 正確答案是「清除她的瀏覽器快取」。雖然對話中沒有直接提到「清除快取」，但這是解決網路瀏覽器載入緩慢或無法載入頁面的常見第一步。馬克正在診斷問題，而清除快取是一個標準的故障排除步驟。對話集中在網路連接和瀏覽器問題，使得這個選項與情境最相關。
💡 應試技巧 — 在聽力理解題中，當對話涉及技術問題時，要預期對方會提出常見的故障排除步驟，即使對話沒有明確說出解決方案。想像一下你在實際情況下會怎麼做。
📊 錯誤選項分析 — X) 再次重新啟動她的筆記型電腦 — 錯誤：雖然重新啟動是常見的步驟，但對話中提到她已經試過了，且問題仍未解決。X) 立即聯繫IT部門 — 錯誤：馬克是解決問題的人，對話並沒有建議莎拉聯繫IT部門。X) 檢查她的網路介面卡設定 — 錯誤：這個步驟比清除快取更技術性，並且不是一般使用者會自動嘗試的，也沒有線索顯示是網路介面卡的問題。