TOEIC 聽力 Part 3 — 題目

段落

Woman: Thank you for calling TechSolutions, this is Sarah speaking. How can I help you?
Man: Yes, hello. I'm calling about order number 4587B. I received it yesterday, but it's completely wrong.
Woman: Oh, I'm very sorry to hear that, sir. Can you tell me what the issue is?
Man: I ordered the Pro-X laptop, the high-end model. Instead, I got some basic desktop computer. This is unacceptable!
Woman: I understand your frustration. Let me pull up your order details. Yes, I see order 4587B for the Pro-X laptop. It seems there was a mistake in our warehouse dispatch. We apologize for this oversight.
Man: An oversight? This has caused significant delays for my work. I needed that laptop for a critical presentation next week.
Woman: I can only imagine. We will ship the correct Pro-X laptop to you immediately via express delivery, at no extra charge, of course. We'll also arrange for the incorrect desktop to be picked up at your convenience.
Man: And what about the inconvenience this has caused?
Woman: We'd like to offer you a 15% discount on your next purchase as an apology. Also, to prevent future issues, I want to assure you that our team is reviewing our inventory management and data backup procedure to ensure accuracy.

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題目

What mistake occurred?

選項

  1. A. The wrong item was shipped from the warehouse. ✓
  2. B. The customer provided the wrong order number.
  3. C. The delivery was delayed.
  4. D. The product was damaged during shipping.

正確答案

A. The wrong item was shipped from the warehouse.

解析

📖 文章翻譯 —
女：您好，感謝致電 TechSolutions，我是 Sarah。請問有什麼可以幫您的嗎？
男：是的，您好。我打電話是關於訂單號 4587B 的。我昨天收到了，但完全錯誤。
女：哦，聽到這個消息我非常抱歉，先生。請問是什麼問題呢？
男：我訂購的是 Pro-X 筆記型電腦，是高階款。結果我收到的是一台基本款桌上型電腦。這實在無法接受！
女：我明白您的沮喪。請讓我調出您的訂單詳情。是的，我看到了訂單 4587B，是訂購 Pro-X 筆記型電腦。看來是我們的倉庫發貨出了錯。對於這次疏失，我們深感抱歉。

📝 答案解析 —
正確答案是「倉庫發錯貨」。對話中，男性顧客明確表示他訂購的是「Pro-X laptop」，但收到的卻是「basic desktop computer」。女性客服確認了他的訂單是 Pro-X 筆記型電腦，並承認「there was a mistake in our warehouse dispatch」，直接點出問題是倉庫發貨錯誤。

💡 應試技巧 —
聽到問題時，務必注意對話雙方對於「訂購物品」與「實際收到物品」的描述，特別留意描述上的差異，這些差異往往直接指向錯誤的發生。

📊 錯誤選項分析 —
X) 客戶提供錯誤訂單號 — 錯誤，客服確認了訂單 4587B 的內容是 Pro-X laptop。
X) 運送延遲 — 錯誤，對話提到「I received it yesterday」，表示已收到，並未討論延遲問題。
X) 產品在運送途中損壞 — 錯誤，顧客 complaints 的是收到的產品型號錯誤，而非產品本身的損壞。

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