TOEIC 聽力 Part 3 — 題目
段落
Man: Hi Sarah, thanks for coming in. You reported some issues with your laptop?
Woman: Yes, Mark. It's quite frustrating. I can't seem to connect to the office network at all. My internet browser isn't loading any pages.
Man: Okay, let's take a look. Did this start happening today?
Woman: Yes, this morning. Everything was fine yesterday. I tried restarting it, but no luck. I wonder if it’s related to the new security software they installed last night. It’s making me nervous, especially with the apartment lease agreement deadline approaching. I need to send it off today.
Man: I see. Well, the software update is a possibility. Let’s check your IP settings first. Sometimes a simple reset can fix network adapter problems. Hold on... hmm, it does look like your network adapter isn't enabled properly. I'll re-enable it for you. Can you try accessing a website now?
Woman: Let me see... Yes! It’s working now. Thank goodness. Thank you so much, Mark!
Man: No problem, Sarah. Glad we could sort it out quickly. Let me know if anything else comes up. Maybe clear your browser cache if you experience slowness later.
題目
What did Mark do to fix the problem?
選項
- A. He updated her security software
- B. He restarted her computer
- C. He re-enabled her network adapter ✓
- D. He reset her router
正確答案
C. He re-enabled her network adapter
解析
📖 文章翻譯 —
男：嗨莎拉，謝謝你過來。妳回報說筆記型電腦有些問題？
女：是的，馬克。這實在太令人沮喪了。我根本無法連接到公司網路。我的網際網路瀏覽器無法載入任何網頁。
男：好的，我們來看看。這個問題是今天開始發生的嗎？
女：是的，是今天早上。昨天一切都還好。我試著重新啟動它，但沒有用。我想知道這是否與他們昨晚安裝的新安全性軟體有關。這讓我感到緊張，尤其是公寓租賃協議的截止日期快到了。我今天需要把它寄出去。
男：我明白了。嗯，
📝 答案解析 — 正確答案是「He re-enabled her network adapter」。雖然對話中提到「restart」（重新啟動），但這並非解決問題的方法（選項B）。對話中也提及「security software」（安全性軟體），但並未說Mark更新了它（選項A）。路由器（router）並未出現在對話中（選項D）。馬克雖然還沒說他做了什麼，但根據情境「I can't seem to connect to the office network at all」以及「My internet browser isn't loading any pages」，最常見的解決方法就是檢查並重新啟用網路介面卡（network adapter）。
💡 應試技巧 — 當聽力對話中提到一個問題（例如無法連網）但尚未提供解決方案時，預測接下來最可能採取的直接解決步驟，例如檢查硬體連接或軟體設定，通常能幫助你猜到關鍵線索。
📊 錯誤選項分析 —
X) He updated her security software — 對話中提到安全性軟體，但並未說明Mark更新了它。
X) He restarted her computer — 女方已嘗試過重新啟動電腦，且Mark並未確認這是解決方法。
X) He reset her router — 對話未提及路由器，也非解決此類問題的直接步驟。