TOEIC 聽力 Part 3 — 題目

段落

Woman: Hi, it's Sarah from Marketing. I'm having a bit of trouble with my workstation. It's been running extremely slowly all morning, making it hard to get anything done.
Man: Hello Sarah. This is Mark from IT. I'm sorry to hear that. Have you tried restarting it yet? Sometimes that resolves minor glitches.
Woman: Yes, I did that first thing. It helped for about ten minutes, but then it slowed right back down. I'm worried it might be a bigger issue, especially with the new software update.
Man: Understood. It's possible the update is causing a conflict, or perhaps there's another process hogging resources. Did you happen to notice if this started after you opened a specific application?
Woman: Not that I recall. I was just switching between our project management tool and the shared drive. Oh, actually, I did open that large presentation file earlier. Maybe that's related?
Man: It's possible. Large files can sometimes cause temporary slowdowns, especially if the system is already strained. We also need to ensure all our systems comply with the latest workplace safety guidelines regarding data security and system integrity. I'll run some diagnostics remotely. Can you confirm your employee ID for me?

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題目

What does the IT support person suspect might be consuming system resources?

選項

  1. A. The project management tool.
  2. B. The shared drive.
  3. C. A large presentation file. ✓
  4. D. The email application.

正確答案

C. A large presentation file.

解析

📖 文章翻譯 —
女：您好，我是行銷部的 Sarah。我的工作站有點問題。它整個早上都跑得非常慢，讓我很難完成任何事情。
男：您好 Sarah。我是 IT 部的 Mark。很抱歉聽到這個消息。您有試過重新啟動它了嗎？有時候這可以解決一些小問題。
女：是的，我第一件事就做了。它大概幫了十來分鐘，然後又慢了下來。我擔心這可能是個比較大的問題，尤其是關於新的軟體更新。
男：了解。有可能是更新造成了衝突，或者，也許有其他程序正在佔用大量系統資源…

📝 答案解析 —
男性 IT 技術支援人員在談話的最後提到「perhaps there's another process hogging system resources」，意思是「也許有另一個程式正在佔用系統資源」。雖然文章沒有明確指出是哪個程式，但女性使用者提到「新的軟體更新」（new software update）造成問題，這暗示更新可能導致其他程式運行緩慢。選項中，「A large presentation file.」最能代表一個可能需要大量系統資源的程式或檔案，特別是當它可能與軟體更新產生衝突時，IT人員的懷疑方向即在此。

💡 應試技巧 —
當對話中提到「問題」或「效能下降」，並伴隨「軟體更新」或「新程式安裝」等關鍵字時，要留意對話者對「資源消耗」的懷疑方向，通常與更新或新安裝的程式有關。

📊 錯誤選項分析 —
X) The project management tool. — 文章中未提及專案管理工具。
X) The shared drive. — 共享磁碟機通常不會直接導致單一工作站運行緩慢，除非有大量讀寫操作，而對話未指向此。
X) The email application. — 電子郵件應用程式雖然可能佔用資源，但對話中沒有證據表明是電子郵件應用程式造成了目前的緩慢。

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