TOEIC 聽力 Part 3 — 題目

段落

Woman: Thank you for calling TechSolutions, this is Sarah. How may I help you?
Mans: Hi Sarah, my name is John Smith. I'm calling about invoice number 789-B. I received it today, and there seems to be a discrepancy. I was charged for the premium cloud storage service, but I only signed up for the basic package.
Woman: Oh, I see. Let me pull up your account. Could you please confirm the email address associated with your account?
Mans: It's john.smith@email.com.
Woman: Thank you, Mr. Smith. I've found your account. I do see that you were indeed charged for the premium service. I sincerely apologize for this error. It seems like there was a glitch during the recent system update. We're still refining our data backup procedure to prevent such issues.
Mans: A glitch? So, I'm being charged for something I didn't order because of a system glitch?
Woman: To be clear, you were charged incorrectly. The premium service was added to your account in error. I will process a refund for the difference immediately. You should see the corrected amount reflected in your account within 2-3 business days. Would you like to retain the basic package?
Mans: Yes, please. Just make sure I'm only charged for that going forward.
Woman: Absolutely. I've adjusted your subscription to the basic package and initiated the refund. Again, I apologize for the inconvenience, Mr. Smith.
Mans: Alright. Thank you for resolving this, Sarah.
Woman: You're welcome. Please don't hesitate to call back if you have any further questions.

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題目

How long will it take for the corrected amount to appear?

選項

  1. A. 2-3 business days ✓
  2. B. By the end of the day
  3. C. Within one business day
  4. D. Approximately one week

正確答案

A. 2-3 business days

解析

📖 文章翻譯 —
女：您好，這裡是 TechSolutions 的 Sarah，請問我能為您做些什麼？
男：嗨 Sarah，我叫 John Smith。我打電話來是關於發票號碼 789-B 的。我今天收到發票，似乎有點出入。我被收取了高級雲端儲存服務的費用，但我只訂閱了基本方案。
女：哦，我明白了。請讓我查看您的帳戶。您能否確認一下與您帳戶相關的電子郵件地址？
男：是 john.smith@email.com。
女：謝謝您，Smith 先生。我找到您的帳戶了。我確實看到您被收取了高級服務的費用。對於此錯誤，我深感抱歉...

📝 答案解析 —
正確答案是「2-3 個工作天」。雖然聽力文本在男性旅客抱怨費用錯誤時中斷，但這是一個標準的客戶服務對話場景，顧客被多收費後，通常需要一些時間來處理退款或調整。在這種情況下，「2-3 個工作天」是最常見且合理的處理時間範圍。

💡 應試技巧 —
當對話因故中斷時，請根據對話內容推測最可能的後續發展。這題是關於發票錯誤的處理，因此推斷處理時間是合理的。

📊 錯誤選項分析 —
"By the end of the day" — 這太快了，不太可能在當天就完成費用調整。
"Within one business day" — 雖然可能，但 2-3 天更為常見和實際。
"Approximately one week" — 這需要太長時間，對於客戶服務來說不太合理。

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