TOEIC 聽力 Part 3 — 題目

段落

Store Manager: Good morning, Stellar Solutions. How can I help you?
Client: Hi, this is David Chen from Apex Corp. I’m calling about our office printer, the Model XJ-5000. It’s been malfunctioning all morning, showing an error code E-45, and printing is completely stalled.
Store Manager: Oh, I'm sorry to hear that, Mr. Chen. Error E-45 usually indicates a fuser unit issue. Is it completely down, or is it just producing poor quality prints?
Client: Completely down. We have a critical presentation to print by end of day, so this is quite urgent. We need someone to look at it as soon as possible. We're currently under the Premium Service contract.
Store Manager: Understood. Let me check our technician's availability. Our standard procedure is a 24-hour response time, but given the urgency and your contract level, I can see if we can expedite it. What’s your company’s full address and a contact number?
Client: It’s 123 Innovation Drive, Tech Park. The number is 555-123-4567. We’d appreciate any speed you can manage. This really impacts our workflow.

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題目

What is the standard response time for repairs?

選項

  1. A. Immediate, as the client is under a premium contract.
  2. B. Within 48 hours, depending on technician availability.
  3. C. The same day, if the issue is critical.
  4. D. Within 24 hours, as per normal procedure. ✓

正確答案

D. Within 24 hours, as per normal procedure.

解析

📖 文章翻譯 —
店經理：早安，Stellar Solutions，有什麼可以幫您的嗎？
客戶：您好，我是 Apex Corp 的 David Chen。我打電話是關於我們的辦公室印表機，型號 XJ-5000。它一整個早上都在故障，顯示錯誤代碼 E-45，而且列印完全中斷了。
店經理：哦，聽到這個消息我很遺憾，陳先生。錯誤 E-45 通常表示是加熱單元有問題。是完全不能用了，還是只是印出來的品質不佳？
客戶：完全不能用了。我們今天下班前有個重要的簡報要列印，所以這非常緊急。我們需要盡快派人來處理。

📝 答案解析 —
正確答案是「Within 24 hours, as per normal procedure.」。客戶明確表示「We need someone to look at it as soon as possible.」，並且強調「this is quite urgent.」而錯誤代碼 E-45 雖然表示問題較為嚴重，但店經理並未承諾立即處理或當天處理，僅表示「Usually indicates a fuser unit issue.」，此表示技術性問題，通常有標準的處理流程。

💡 應試技巧 —
在聽力 Part 3 中，當對話提及「urgent」、「need immediately」等字眼時，要注意對話者（通常是客戶）的需求；但同時也要留意服務提供者（通常是廠商）的回應。廠商的回應往往會提供標準的服務時間或流程，這才是題目問的「standard response time」。

📊 錯誤選項分析 —
X) Immediate, as the client is under a premium contract. — 對話中並未提及客戶簽有 premium contract。
X) Within 48 hours, depending on technician availability. — 雖然技術人員的可用性可能影響時程，但對話中並未提及 48 小時的標準時間。
X) The same day, if the issue is critical. — 客戶雖強調緊急性，但店經理並未明確承諾當天處理，僅提到這是「critical presentation」。

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