TOEIC 聽力 Part 3 — 題目

段落

Man: Thank you for calling TechSupport. This is John. How can I help you?
Woman: Hello John. I'm calling about a serious issue with the software update I installed yesterday. My main project file seems to be corrupted.
Man: Oh, I'm very sorry to hear that. Can you describe what happened?
Woman: Well, after the update finished, I tried to open my project file, and I received an error message stating it was unreadable. I've tried everything, but it's completely inaccessible.
Man: I understand. This sounds like it might be related to the update. Did you happen to perform a data backup procedure recently?
Woman: I did back up my data last week, thankfully. Is there a way to restore from that backup?
Man: Absolutely. That's precisely what the backup is for. We can guide you through the restoration process. It should recover your file to its state from last week. Can you confirm your customer ID?
Woman: Yes, it’s 789-WXYZ.

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題目

What happened to the customer's project file?

選項

  1. A. It was accidentally deleted.
  2. B. It was recently modified.
  3. C. It became unreadable. ✓
  4. D. It was saved incorrectly.

正確答案

C. It became unreadable.

解析

📖 文章翻譯 —
男: 謝謝致電TechSupport。我是John，請問有什麼可以幫您？
女: 你好John。我打來是關於昨天安裝的軟體更新，出現了一個嚴重的問題。我的主要專案檔案似乎損毀了。
男: 喔，聽到您這樣說我非常遺憾。您能描述一下發生了什麼事嗎？
女: 嗯，更新完成後，我試著開啟我的專案檔案，結果收到一則錯誤訊息，說它無法讀取。我試過所有方法了，但它完全無法存取。
男: 我明白了。這聽起來可能跟更新有關。您之前有執行資料備份程序嗎？
選項：
["它被意外刪除了。"]
["它最近被修改了。"]
["它變得無法讀取。"]
["它儲存錯誤。"]
📝 答案解析 —
正確答案是「它變得無法讀取」。根據對話內容，顧客說「My main project file seems to be corrupted.」以及「I received an error message stating it was unreadable.」，這直接對應到選項「It became unreadable.」。對話中也提到「it's completely inaccessible」，進一步證實了檔案的狀態是無法讀取。
💡 應試技巧 —
聽到關鍵字「corrupted」和「unreadable」時，應立即尋找意思相近的選項。注意聽顧客描述問題的直接結果，而不是其原因或過程。
📊 錯誤選項分析 —
X) 它被意外刪除了。 — 對話中沒有提到檔案被刪除，只說檔案無法存取。
X) 它最近被修改了。 — 雖然檔案在更新後無法讀取，但「被修改」並非檔案損毀的直接描述。
X) 它儲存錯誤。 — 對話中未提及儲存的動作有問題，而是指檔案本身因更新導致損毀而無法讀取。

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