TOEIC 聽力 Part 3 — 題目
段落
Woman 1: Hi Mark, do you have a moment? I wanted to go over the final checklist for the 'InnovateX' launch next week.
Man 1: Absolutely, Sarah. I was just reviewing the schedule. Have you confirmed the demo units are ready for distribution?
Woman 1: Yes, the logistics team sent a confirmation this morning. However, I'm a little concerned about the user guide. Some of the screenshots for the advanced features might be outdated after the last software patch.
Man 1: Oh, that's a potential issue. We wouldn't want any confusion during the initial rollout. Did you reach out to the development team?
Woman 1: I sent them an email, but haven't heard back yet. Given the proximity to the launch, I was wondering if we should escalate this to the tech support helpdesk to see if they can expedite the update or provide an addendum.
Man 1: That's a good point. Given the tight timeline, involving the tech support helpdesk might get us faster results. Let's flag it for immediate attention. I'll draft a follow-up note to the developers, CC'ing the helpdesk manager.
題目
Why does Sarah suggest involving the tech support helpdesk?
選項
- A. To handle customer inquiries about the software patch.
- B. To get the user guide updated more quickly. ✓
- C. To report a bug in the demo units.
- D. To coordinate the distribution schedule.
正確答案
B. To get the user guide updated more quickly.
解析
📖 文章翻譯 —
女：嗨 Mark，你現在有空嗎？我想跟你確認一下下週「InnovateX」發布的最終檢查清單。
男：當然，Sarah。我剛在看行程表。你確認好展示機都準備好要發送了嗎？
女：是的，物流團隊今天早上發了確認。不過，我有點擔心使用者指南。有些進階功能的螢幕截圖，在上次軟體更新後可能已經過時了。
男：喔，這確實是個潛在問題。我們不希望在初期推出時造成任何混亂。你有聯繫開發團隊嗎？
📝 答案解析 —
正確答案是「為了更快更新使用者指南」。對話中，Sarah 提到「有些進階功能的螢幕截圖可能已經過時了」，這直接關聯到使用者指南的內容。Mark 詢問是否已聯繫開發團隊，暗示開發團隊是能更新軟體訊息並提供最新資訊的單位，進而能協助更新指南。因此，請技術支援（開發團隊）來處理，最直接的目的就是更新指南，而非處理客戶詢問、報告錯誤或協調發送。
💡 應試技巧 —
聽到內容提及「過時 (outdated)」或「不準確 (inaccurate)」的資訊時，往「更新 (update)」或「修正 (correct)」的方向思考，尋找最能達成此目標的選項。
📊 錯誤選項分析 —
X) 為了處理關於軟體更新的客戶詢問。— 對話中未提及客戶詢問，且重點在指南本身的問題。
X) 為了修復展示機的錯誤。— Sarah 提到的問題在於指南的螢幕截圖，而非展示機本身的功能。
X) 為了協調發送時間表。— 發送已由物流團隊確認，重點已轉移到指南內容。