TOEIC 聽力 Part 3 — 題目
段落
Woman: Hi Mark, thanks for meeting me. I wanted to finalize the training plan for our new hires.
Man: Of course, Sarah. I've drafted a schedule focusing on company policies and our main software. What do you think?
Woman: It looks good, but I think we should also include a session on customer communication. They need to know how to handle inquiries effectively. Maybe we can add a short module about booking procedures for our popular sightseeing tour packages.
Man: That's a great idea. Handling inquiries well is crucial. I'll add that to the schedule. How about the practical exercises?
Woman: I've prepared some role-playing scenarios. We can start with basic software functions and then move to customer interaction.
Man: Perfect. Let's review the materials together next week.
題目
According to the man, what is crucial for new employees?
選項
- A. Knowing company history
- B. Understanding software deeply
- C. Handling customer inquiries well ✓
- D. Learning about sightseeing tours
正確答案
C. Handling customer inquiries well
解析
📖 文章翻譯 —
女：哈囉 Mark，謝謝你來開會。我想為我們的新進員工確認最新的培訓計畫。
男：當然，Sarah。我已經草擬了一個計畫，重點放在公司政策和我們的核心軟��。妳覺得如何？
女：看起來不錯，但我認為我們也應該包含一個關於客戶溝通的課程。他們需要知道如何有效地處理詢問。也許我們可以為我們熱門的觀光旅遊行程套裝加入一個關於預訂程序的簡短模組。
男：這是個好主意。妥善處理客戶詢問非常重要。我會將此加入計畫中。實際練習方面呢？
女：我…
📝 答案解析 —
正確答案是「處理客戶詢問得宜」。對話中，男性員工明確說出「Handling inquiries well is crucial.」（妥善處理客戶詢問非常重要），直接呼應了這個選項，這是關鍵的聽力提示。
💡 應試技巧 —
鎖定關鍵動詞和形容詞。當聽到像 "crucial," "important," "essential" 等詞彙時，要特別留意其後連接的內容，這通常是考題的重點。
📊 錯誤選項分析 —
X) 了解公司歷史 — 文章中未提及培訓內容包含公司歷史。
X) 深入理解軟體 — 雖然軟體是培訓內容之一，但對話中強調的是客戶溝通的重要性，而非軟體的深度理解。
X) 學習觀光行程 — 創作者曾提及觀光行程，但男性員工並未將其列為「crucial」的重點，且最終確認加入的是處理客戶詢問。