TOEIC 聽力 Part 3 — 題目
段落
Woman: Thank you for calling Global Corp. My name is Sarah. How can I help you?
Man: Hi Sarah, I'm calling about order number 789-B. It was supposed to arrive yesterday, but it's still not here.
Woman: Let me check that for you... Yes, I see your order. It appears there was a slight delay at the distribution center. I sincerely apologize for the inconvenience. The updated tracking shows it should be delivered by tomorrow afternoon.
Man: Tomorrow afternoon? That's really cutting it close. I needed it for an event this weekend. Is there anything you can do to expedite it?
Woman: I understand your concern. Let me see if we can prioritize the delivery. While I can't guarantee same-day delivery, I'll put in a request to have it moved to the top of the delivery route. I'll also send you a confirmation email with the updated details.
Man: Okay, I appreciate that. I hope it arrives on time this time. What about the upcoming annual shareholder meeting? Is there any update on the venue confirmation?
Woman: I believe that information is being handled by the events department. I can transfer you or give you their direct number if you'd like?
題目
What is the customer's main issue?
選項
- A. A delayed shipment ✓
- B. An incorrect invoice
- C. A damaged product
- D. An unexpected charge
正確答案
A. A delayed shipment
解析
📖 文章翻譯 —
女：您好，這裡是環球公司，我是莎拉，請問有什麼能幫您的嗎？
男：您好莎拉，我打電話來是關於訂單號碼 789-B。這份訂單原本應該昨天送達，但到目前還沒收到。
女：請讓我為您查詢一下……是的，我看到您的訂單了。看來在配送中心發生了些小延誤。對造成的不便，我深感抱歉。更新的追蹤資訊顯示，預計明天下午可以送達。
男：明天下午？那真的非常趕。我這個週末有個活動需要用到。您能做些什麼來加快處理嗎？
女：我了解您……
📝 答案解析 —
正確答案是「A delayed shipment」（延遲的貨運）。男士在對話中明確表示「It was supposed to arrive yesterday, but it's still not here.」（原本應該昨天送達，但到目前還沒收到），並提到「there was a slight delay at the distribution center」（在配送中心發生了些小延誤），這直接點明了問題核心是貨運延遲。
💡 應試技巧 —
聽到「supposed to arrive yesterday, but it's still not here」這類表示預期與實際不符的關鍵句時，立即鎖定與「延遲」或「未收到」相關的選項。
📊 錯誤選項分析 —
A) 延遲的貨運 — 正確，符合對話內容。
B) 不正確的帳單 — 男士沒有提及帳單金額或內容有誤。
C) 損壞的產品 — 對話中沒有提到包裹或產品有任何損壞的跡象。
D) 意外的收費 — 音檔中沒有提到任何關於額外費用的疑問。