TOEIC 聽力 Part 3 — 題目
段落
Man: Hi, this is Alex from Marketing. I'm having some persistent issues with my network connection.
Woman: Hello Alex, thanks for calling the tech support helpdesk. Can you describe the problem?
Man: Well, every time I arrive at the office and log in, my internet access drops after about ten minutes. I have to reconnect manually, and it keeps happening.
Woman: I see. Has this happened before, or is it a new issue?
Man: It started about two days ago. Before that, everything was perfectly fine. I suspect it might be related to the recent network update.
Woman: That's possible. Let me check your account details and the network logs. Could you confirm your employee ID?
Man: It's MKTG4589.
Woman: Thank you. I'm seeing some unusual activity on your connection around the times you mentioned. We might need to send a technician to check your workstation and the local network port.
題目
What is the man's primary issue?
選項
- A. Login difficulties
- B. Software malfunction
- C. Network connectivity problems ✓
- D. Printer errors
正確答案
C. Network connectivity problems
解析
[KO]
📖 지문해석 — 남자는 마케팅 부서의 알렉스라고 밝히며 자신의 네트워크 연결에 지속적인 문제가 있다고 말합니다. 여자는 기술 지원 헬프데스크라고 소개하며 문제 설명을 요청합니다. 남자는 사무실에 도착하여 로그인하면 약 10분 후에 인터넷 접속이 끊기고 수동으로 다시 연결해야 하며 이러한 문제가 계속 반복된다고 설명합니다.
📝 정답이유 — 남성은 "persistent issues with my network connection"(네트워크 연결의 지속적인 문제)와 "my internet access drops after about ten minutes. I have to reconnect manually, and it keeps happening"(내 인터넷 접속이 약 10분 후에 끊기고, 수동으로 다시 연결해야 하며, 계속 발생한다)라고 명확하게 진술하며 네트워크 연결 문제를 겪고 있음을 나타냅니다. 따라서 `Network connectivity problems`이 가장 정확한 답입니다.
💡 실전팁 — Part 3 대화에서 문제 상황을 묻는 질문이 나오면, 화자가 반복적으로 언급하거나 구체적인 증상을 설명하는 부분을 주의 깊게 들으세요. 'problem', 'issue', 'difficulties', 'not working'와 같은 단어나 연결이 끊기거나 오류가 발생하는 등의 묘사를 놓치지 마세요.
📊 오답분석 —
X) Login difficulties — 남자는 로그인을 한 후에 문제가 발생한다고 했지, 로그인 자체에 어려움을 겪는다고 말하지 않았습니다.
X) Software malfunction — 소프트웨어 오작동이라는 언급은 전혀 없고, 네트워크 연결 문제에 초점을 맞추고 있습니다.
X) Printer errors — 프린터 오류에 대한 내용은 대화에 전혀 등장하지 않습니다.
---
[JA]
📖 本文の和訳 — 男：「マーケティング部のAlexですが。ネットワーク接続に persistent な問題が出ていまして。」女：「こんにちはAlex、テックサポートヘルプデスクにお電話いただきありがとうございます。問題をご説明いただけますか？」男：「ええと、オフィスに着いてログインするたびに、10分ほどでインターネットアクセスが切れてしまうんです。手動で再接続しなければならず、それが続いています。」
📝 정답이유 — 男性は「persistent な問題 for my network connection」(ネットワーク接続における持続的な問題)と、「my internet access drops after about ten minutes. I have to reconnect manually, and it keeps happening」(私のインターネットアクセスは10分ほどで切断され、手動で再接続しなければならず、それが続いています)と明確に述べており、ネットワーク接続の問題を経験していることを示しています。したがって、`Network connectivity problems`が最も正確な答えです。
💡 실전팁 — Part 3の会話で問題状況を問う質問が出た場合、話し手が繰り返し言及したり、具体的な症状を説明したりする部分に細心の注意を払ってください。「problem」、「issue」、「difficulties」、「not working」のような単語や、接続が切れる、エラーが発生するといった描写を見逃さないようにしましょう。
📊 오답분석 —
X) Login difficulties — 男性はログイン後に問題が発生すると述べており、ログイン自体に困難を抱えているとは言っていません。
X) Software malfunction — ソフトウェアの誤作動については全く言及されておらず、ネットワーク接続の問題に焦点を当てています。
X) Printer errors — プリンターのエラーに関する内容は会話に全く登場しません。
---
[TH]
📖 การแปลบทอ่าน — ชาย: สวัสดีครับ ผม Alex จากฝ่ายการตลาดครับ ตอนนี้ผมประสบปัญหาบางอย่างกับ... การเชื่อมต่อเครือข่ายครับ หญิง: สวัสดีค่ะ Alex ขอบคุณที่โทรศัพท์มาที่ศูนย์ช่วยเหลือด้านเทคนิค ไม่ทราบว่าปัญหาเป็นอย่างไรคะ ชาย: คือว่า ทุกครั้งที่ผมมาถึงออฟฟิศและล็อกอิน ระบบจะตัดการเชื่อมต่ออินเทอร์เน็ตหลังจากประมาณสิบนาที ผมต้องเชื่อมต่อใหม่ด้วยตนเอง และมันก็เกิดซ้ำๆ ครับ
📝 정답이유 — ผู้พูดชายระบุอย่างชัดเจนว่า "persistent issues with my network connection" (ปัญหาความไม่เสถียรของการเชื่อมต่อเครือข่าย) และ "my internet access drops after about ten minutes. I have to reconnect manually, and it keeps happening" (การเข้าถึงอินเทอร์เน็ตของผมหลุดหลังจากประมาณสิบนาที ผมต้องเชื่อมต่อใหม่ด้วยตนเอง และมันก็เกิดขึ้นซ้ำๆ) ซึ่งแสดงให้เห็นว่าเขากำลังประสบปัญหาการเชื่อมต่อเครือข่าย ดังนั้น "Network connectivity problems" จึงเป็นคำตอบที่ถูกต้องที่สุด
💡 실전TEST tip — สำหรับคำถามที่ถามถึงสถานการณ์ปัญหาในบทสนทนา Part 3 ให้ตั้งใจฟังส่วนที่ผู้พูดกล่าวซ้ำๆ หรืออธิบายอาการที่เป็นรูปธรรม ระวังคำศัพท์เช่น 'problem', 'issue', 'difficulties', 'not working' หรือคำอธิบายเกี่ยวกับการตัดการเชื่อมต่อหรือเกิดข้อผิดพลาด
📊 오답분석 —
X) Login difficulties — ชายบอกว่าปัญหาเกิดขึ้นหลังจากล็อกอินแล้ว ไม่ใช่ว่าเขามีปัญหาในการล็อกอิน
X) Software malfunction — ไม่มีการกล่าวถึงการทำงานผิดพลาดของซอฟต์แวร์เลย แต่เน้นที่ปัญหาการเชื่อมต่อเครือข่าย
X) Printer errors — ไม่มีการกล่าวถึงข้อผิดพลาดของเครื่องพิมพ์ในบทสนทนาเลย
---
[VI]
📖 Dịch đoạn văn — Nam: Chào bạn, tôi là Alex từ bộ phận Marketing. Tôi đang gặp một số vấn đề dai dẳng với kết nối mạng của mình. Nữ: Xin chào Alex, cảm ơn bạn đã gọi đến bộ phận hỗ trợ kỹ thuật. Bạn có thể mô tả vấn đề không? Nam: Vâng, mỗi khi tôi đến văn phòng và đăng nhập, kết nối internet của tôi bị ngắt sau khoảng mười phút. Tôi phải kết nối lại thủ công và việc này cứ lặp đi lặp lại.
📝 Lý do chọn đáp án — Người đàn ông nói rõ ràng rằng anh ta gặp "persistent issues with my network connection" (các vấn đề dai dẳng với kết nối mạng) và "my internet access drops after about ten minutes. I have to reconnect manually, and it keeps happening" (truy cập internet của tôi bị ngắt sau khoảng mười phút. Tôi phải kết nối lại thủ công và việc này cứ tiếp tục xảy ra), điều này cho thấy anh ta đang gặp sự cố về kết nối mạng. Do đó, "Network connectivity problems" là đáp án chính xác nhất.
💡 Mẹo làm bài thi — Đối với các câu hỏi về tình huống vấn đề trong phần hội thoại Part 3, hãy chú ý kỹ những phần mà người nói lặp lại hoặc mô tả các triệu chứng cụ thể. Hãy để ý các từ như 'problem', 'issue', 'difficulties', 'not working' hoặc các mô tả về việc mất kết nối hoặc gặp lỗi.
📊 Phân tích lựa chọn sai —
X) Login difficulties — Người đàn ông nói vấn đề xảy ra sau khi đăng nhập, chứ không phải anh ta gặp khó khăn khi đăng nhập.
X) Software malfunction — Không có đề cập nào về sự cố phần mềm, mà tập trung vào vấn đề kết nối mạng.
X) Printer errors — Không có thông tin nào về lỗi máy in xuất hiện trong cuộc trò chuyện.
---
[ID]
📖 Terjemahan Teks — Pria: Halo, ini Alex dari Pemasaran. Saya mengalami beberapa masalah yang persisten dengan koneksi jaringan saya. Wanita: Halo Alex, terima kasih telah menelepon meja bantuan dukungan teknis. Bisakah Anda jelaskan masalahnya? Pria: Yah, setiap kali saya tiba di kantor dan masuk, akses internet saya terputus setelah sekitar sepuluh menit. Saya harus menyambung ulang secara manual, dan ini terus terjadi.
📝 Alasan Memilih Jawaban — Pria tersebut dengan jelas menyatakan "persistent issues with my network connection" (masalah persisten dengan koneksi jaringan saya) dan "my internet access drops after about ten minutes. I have to reconnect manually, and it keeps happening" (akses internet saya terputus setelah sekitar sepuluh menit. Saya harus menyambung ulang secara manual, dan ini terus terjadi), yang menunjukkan bahwa dia mengalami masalah konektivitas jaringan. Oleh karena itu, "Network connectivity problems" adalah jawaban yang paling akurat.
💡 Tips Ujian — Untuk pertanyaan yang menanyakan tentang situasi masalah dalam percakapan Part 3, dengarkan baik-baik bagian di mana pembicara mengulang atau menjelaskan gejala spesifik. Perhatikan kata-kata seperti 'problem', 'issue', 'difficulties', 'not working' atau deskripsi tentang kehilangan koneksi atau mengalami kesalahan.
📊 Analisis Pilihan Salah —
X) Login difficulties — Pria tersebut mengatakan masalah terjadi setelah login, bukan bahwa dia mengalami kesulitan saat login.
X) Software malfunction — Tidak ada penyebutan tentang malfungsi perangkat lunak sama sekali, melainkan fokus pada masalah konektivitas jaringan.
X) Printer errors — Tidak ada informasi tentang kesalahan printer yang muncul dalam percakapan tersebut.
---
[MS]
📖 Terjemahan Petikan — Lelaki: Hai, ini Alex dari Pemasaran. Saya mengalami beberapa masalah yang berterusan dengan sambungan rangkaian saya. Wanita: Helo Alex, terima kasih kerana menghubungi meja bantuan sokongan teknikal. Bolehkah anda gambarkan masalahnya? Lelaki: Baiklah, setiap kali saya tiba di pejabat dan log masuk, akses internet saya terputus selepas kira-kira sepuluh minit. Saya terpaksa menyambung semula secara manual, dan ia terus berlaku.
📝 Sebab Jawapan — Lelaki itu dengan jelas menyatakan "persistent issues with my network connection" (masalah yang berterusan dengan sambungan rangkaian saya) dan "my internet access drops after about ten minutes. I have to reconnect manually, and it keeps happening" (akses internet saya terputus selepas kira-kira sepuluh minit. Saya terpaksa menyambung semula secara manual, dan ia terus berlaku), yang menunjukkan bahawa dia mengalami masalah ketersambungan rangkaian. Oleh itu, "Network connectivity problems" adalah jawapan yang paling tepat.
💡 Tip Peperiksaan — Untuk soalan yang bertanya tentang situasi masalah dalam dialog Bahagian 3, dengarkan dengan teliti bahagian di mana penutur mengulang atau menjelaskan simptom khusus. Perhatikan perkataan seperti 'problem', 'issue', 'difficulties', 'not working' atau penerangan tentang kehilangan sambungan atau mengalami ralat.
📊 Analisis Pilihan Salah —
X) Login difficulties — Lelaki itu berkata masalah berlaku selepas log masuk, bukan dia mengalami kesukaran untuk log masuk.
X) Software malfunction — Tiada sebutan tentang kerosakan perisian sama sekali, sebaliknya fokus pada masalah ketersambungan rangkaian.
X) Printer errors — Tiada maklumat tentang ralat pencetak yang muncul dalam dialog tersebut.
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[PT-BR]
📖 Tradução da Passagem — Homem: Oi, aqui é o Alex do Marketing. Estou tendo alguns problemas persistentes com minha conexão de rede. Mulher: Olá Alex, obrigado por ligar para o help desk de suporte técnico. Você pode descrever o problema? Homem: Bem, toda vez que chego ao escritório e faço login, meu acesso à internet cai após cerca de dez minutos. Eu tenho que reconectar manualmente, e isso continua acontecendo.
📝 Motivo da Resposta — O homem declara claramente "persistent issues with my network connection" (problemas persistentes com minha conexão de rede) e "my internet access drops after about ten minutes. I have to reconnect manually, and it keeps happening" (meu acesso à internet cai após cerca de dez minutos. Tenho que reconectar manualmente, e isso continua acontecendo), o que indica que ele está enfrentando problemas de conectividade de rede. Portanto, "Network connectivity problems" é a resposta mais precisa.
💡 Dica de Prova — Para perguntas que perguntam sobre a situação de um problema em um diálogo da Parte 3, ouça atentamente as partes onde o falante repete ou descreve sintomas específicos. Preste atenção a palavras como 'problem', 'issue', 'difficulties', 'not working' ou descrições de perda de conexão ou ocorrência de erros.
📊 Análise das Opções Erradas —
X) Login difficulties — O homem diz que o problema ocorre após o login, não que ele está tendo dificuldades para fazer o login.
X) Software malfunction — Não há menção de mau funcionamento de software, focando em vez disso em problemas de conectividade de rede.
X) Printer errors — Nenhuma informação sobre erros de impressora aparece na conversa.
---
[MY]
📖 . — : . . . : , . . : , , . .
📝 . — . "persistent issues with my network connection" . "my internet access drops after about ten minutes. I have to reconnect manually, and it keeps happening" . . "Network connectivity problems" .
💡 . Part 3 . . 'problem', 'issue', 'difficulties', 'not working' .
📊 .
X) Login difficulties — . .
X) Software malfunction — . .
X) Printer errors — . .
---
---
[ZH-TW]
📖 文章翻譯 —
男：您好，我是市場部的 Alex。我的網路連線遇到了一些持續性的問題。
女：您好 Alex，感謝致電技術支援服務台。可以請您描述一下問題嗎？
男：嗯，每次我到辦公室登入後，大約十分鐘後我的網路就會斷線。我必須手動重新連線，而且這種情況一直發生。
女：我明白了。以前有發生過這種情況嗎，還是這是新出現的問題？
男：大約是兩天前開始的。在那之前，一切都非常順利。我懷疑這可能與最近的網路更新有關。
女：有可能。讓我來檢查一下您
📝 答案解析 —
正確答案是「Network connectivity problems」。對話中，男性顧客 Alex 明確提到「persistent issues with my network connection」(網路連線持續性問題)，並詳細描述「my internet access drops after about ten minutes」(網路連線約十分鐘後會斷線)，以及「I have to reconnect manually」(我必須手動重新連線)，這些都是網路連線不穩定的具體表現。
💡 應試技巧 —
聽到關鍵字「network」、「connection」、「internet access drops」、「reconnect」時，應立即聯想到與網路連線相關的問題。注意聽描述問題的具體細節，而非籠統的說法。
📊 錯誤選項分析 —
X) Login difficulties — 雖然男子提到「log in」（登入），但問題的重點是登入「後」的網路斷線，而非登入本身是否困難。
X) Software malfunction — 對話中沒有任何線索指出是軟體出現故障，男子懷疑的是網路更新。
X) Printer errors — 聽力內容完全沒有提及任何關於印表機的問題。
---
[EN]
📖 Passage Translation — Man: Hi, this is Alex from Marketing. I'm having some persistent issues with my network connection. Woman: Hello Alex, thanks for calling the tech support helpdesk. Can you describe the problem? Man: Well, every time I arrive at the office and log in, my internet access drops after about ten minutes. I have to reconnect manually, and it keeps happening.
📝 Why this answer — The man explicitly states "persistent issues with my network connection" and "my internet access drops after about ten minutes. I have to reconnect manually, and it keeps happening." These phrases directly point to problems with his internet link. Therefore, "Network connectivity problems" is the most accurate choice.
💡 Test-day tip — For questions asking about a problem situation in a Part 3 conversation, listen carefully for reiterated points or detailed descriptions of symptoms. Listen for keywords like 'problem', 'issue', 'difficulties', 'not working', or descriptions of dropped connections or error messages.
📊 Wrong-option analysis —
X) Login difficulties — The man mentions the problem occurs *after* logging in, not that he struggles *with* the login process itself.
X) Software malfunction — There is no mention of software failure; the focus is clearly on the network connection.
X) Printer errors — Printer issues are not mentioned at all in the conversation.