TOEIC 聽力 Part 3 — 題目

段落

Man: Hi IT support, this is Mark from Accounting. I can't print anything.
Woman: Okay, Mark. Can you tell me what the printer screen says?
Man: It says "Printer Offline". I've tried restarting my computer, but it didn't help.
Woman: Let me check from here. Ah, it looks like the network cable was accidentally unplugged.
Man: Really? I didn't even know we were getting company merger news today. That might be why things are a bit chaotic.
Woman: It's possible. I'll send a remote command to reconnect it now. You should be able to print in a minute.
Man: Thanks so much!

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題目

How will IT support fix the issue?

選項

  1. A. By replacing the printer
  2. B. By restarting the caller's computer
  3. C. By remotely reconnecting the printer ✓
  4. D. By sending a technician to the office

正確答案

C. By remotely reconnecting the printer

解析

📖 文章翻譯 —
男：您好，IT支援嗎？我是會計部的Mark。我什麼都印不出來。
女：好的，Mark。可以告訴我印表機螢幕上顯示什麼嗎？
男：它顯示「印表機離線」。我試著重新啟動電腦，但沒有幫助。
女：請讓我從這裡檢查一下。啊，看起來網路線被意外拔掉了。
男：真的嗎？我今天根本不知道會有公司合併的消息。也許這就是為什麼事情有點混亂。
女：有可能。我現在會發送一個遠端指令來重新連線。您一分鐘內應該就能列印了。
男：非常感謝！

📝 答案解析 —
正確答案是「By remotely reconnecting the printer」。對話中，IT支援代表（女）說：「I'll send a remote command to reconnect it now.」這句話明確指出她將透過遠端指令重新連線印表機，這與選項「By remotely reconnecting the printer」完全吻合。Mark提到電腦重啟無效，而IT代表發現網路線被拔掉，因此主要解決方式是遠端操作，而非實際到場或替換設備。

💡 應試技巧 —
聽辨關鍵動詞與受詞：當聽到IT支援人員提到「send a remote command to reconnect」，應立即聯想到這是解決問題的方法，與選項中的「remotely reconnecting」直接對應，不用過度解讀其他細節。

📊 錯誤選項分析 —
X) By replacing the printer — IT支援並未提及需要更換印表機。
X) By restarting the caller's computer — Mark已嘗試過此方法但無效，IT人員也未建議再次執行。
X) By sending a technician to the office — IT人員表示能夠透過遠端指令解決，未提及需要派技術人員到場。

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