TOEIC 聽力 Part 3 — 題目

段落

Woman: Hi, it's Sarah from Marketing. I'm having a bit of trouble with my workstation. It's been running extremely slowly all morning, making it hard to get anything done.
Man: Hello Sarah. This is Mark from IT. I'm sorry to hear that. Have you tried restarting it yet? Sometimes that resolves minor glitches.
Woman: Yes, I did that first thing. It helped for about ten minutes, but then it slowed right back down. I'm worried it might be a bigger issue, especially with the new software update.
Man: Understood. It's possible the update is causing a conflict, or perhaps there's another process hogging resources. Did you happen to notice if this started after you opened a specific application?
Woman: Not that I recall. I was just switching between our project management tool and the shared drive. Oh, actually, I did open that large presentation file earlier. Maybe that's related?
Man: It's possible. Large files can sometimes cause temporary slowdowns, especially if the system is already strained. We also need to ensure all our systems comply with the latest workplace safety guidelines regarding data security and system integrity. I'll run some diagnostics remotely. Can you confirm your employee ID for me?

閱讀完整段落 →

題目

What additional information does the IT person need?

選項

  1. A. The size of the presentation file.
  2. B. When the software was updated.
  3. C. The user's employee ID. ✓
  4. D. Details about the project management tool.

正確答案

C. The user's employee ID.

解析

📖 文章翻譯 —
女：您好，我是行銷部的 Sarah。我的工作站有點問題，一整個上午都跑得非常慢，導致我什麼事都做不了。
男：您好 Sarah。我是 IT 部的 Mark。很抱歉聽到這個情況。您試過重新啟動它了嗎？有時候這樣可以解決一些小問題。
女：是的，我一早就有試過了。大概有十分鐘有改善，但之後又慢回去了。我擔心這可能是個比較大的問題，尤其是最近有新的軟體更新。
男：了解。更新可能造成了衝突，或者也許有另一個程式正在佔用大量資源...
📝 答案解析 — IT 技術人員 Mark 需要更多資訊來診斷問題。他問 Sarah 是否已嘗試重新啟動，並提到軟體更新可能是原因。然而，他沒有問任何關於 Sarah 的個人身份資訊，但通常 IT 支援會需要員工 ID 來記錄工單或驗證身份。因此，詢問員工 ID 是 IT 人員完成技術支援流程時必要的額外資訊。
💡 應試技巧 — 在聽 Part 3 或 Part 4 的對話時，一旦聽到一方表示有困難或尋求幫助，就要預期對方可能會被要求提供識別資訊（如姓名、部門、員工 ID）以便追蹤或記錄。
📊 錯誤選項分析 —
X) 簡報檔案的大小 — 整段對話沒有提到任何關於簡報檔案的資訊。
X) 軟體更新的時間 — Sarah 提到「新的軟體更新」，但 Mark 並未詢問更新具體是何時發生的，此資訊對診斷初步問題幫助不大。
X) 使用者員工 ID — 這是 IT 人員通常需要來識別使用者並建立服務請求的資訊，雖然對話中未直接提及，但在 IT 支援情境中是合理的補充資訊需求。
X) 專案管理工具的細節 — 對話中沒有暗示問題與專案管理工具相關，因此不需要這方面的細節。

相關題目