TOEIC 聽力 Part 3 — 題目

段落

Man: Hi, Ms. Evans. Thanks for taking my call. I wanted to discuss the renewal for our office maintenance contract.
Woman: Of course, Mr. Chen. We received your proposal. Some of the terms seem a bit higher than anticipated, particularly the rates for the specialized equipment servicing.
Man: I understand your concern. We've incorporated updated costs for parts and specialized labor, which accounts for the increase. However, we are open to negotiation on the overall package. Perhaps we could look at a longer commitment period in exchange for a slight reduction in the monthly retainer?
Woman: A longer commitment is something we could consider, especially given the upcoming elevator maintenance closure next month. We'll need reliable service during that period. What kind of reduction are you thinking of?
Man: We could potentially reduce the monthly retainer by 5% if you commit to a three-year term. We'd also like to discuss adding comprehensive HVAC servicing to the package, which is a new offering we're very excited about.
Woman: HVAC servicing wasn't in the original scope. Let me review this with my team, particularly the details about the elevator maintenance closure and how your extended coverage would apply. Can you send over a revised quote reflecting the 5% reduction for a three-year term and the HVAC details?
Man: Absolutely. I'll send that over by the end of the day. We value your business and are keen to find a mutually agreeable solution.

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題目

What does the woman express concern about regarding the proposal?

選項

  1. A. The length of the contract term
  2. B. The cost of specialized equipment servicing ✓
  3. C. The inclusion of HVAC services
  4. D. The reliability during the elevator maintenance closure

正確答案

B. The cost of specialized equipment servicing

解析

📖 文章翻譯 —
男：您好，伊凡斯女士。謝謝您接聽我的電話。我想討論我們辦公室維護合約的續約事宜。
女：當然，陳先生。我們收到了您的提案。其中一些條款似乎比預期高一些，特別是專門設備維護的費率。
男：我明白您的顧慮。我們已納入零件和專業勞務的更新成本，這解釋了漲幅。不過，我們對整體方案持開放協商的態度。也許我們可以考慮較長的承諾期，以換取每月小額的服務費折扣？

📝 答案解析 —
正確答案是「專門設備維護的費用」。對話中，女士明確表示「其中一些條款似乎比預期高一些，特別是專門設備維護的費率」，這直接指出了她對專門設備維護費用的擔憂。這是一個聽力理解細節的題目，關鍵在於捕捉女士明確指出的「特別是」之後的內容。

💡 應試技巧 —
當聽者表達顧慮時，注意聽「特別是 (particularly/especially)」或類似的強調詞之後的具體內容，這通常就是問題的核心所在，能幫助快速定位答案，尤其在有聲學詞彙差異時。

📊 錯誤選項分析 —
X) 合約期限的長度 — 男士提到「較長的承諾期」是作為協商折扣的條件，女士並未對此表達擔憂。
X) HVAC 服務的包含 — 對話中完全沒有提及 HVAC（暖通空調）服務。
X) 電梯維護關閉期間的可靠性 — 對話中沒有提及電梯維護或關閉時間，也未討論可靠性問題。

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