TOEIC 聽力 Part 3 — 題目
段落
Man: Hi Sarah, have you had a chance to look at the agenda for next week's training session?
Woman: Yes, Mark. I saw we're covering the new online payment system. Is that really launching next month?
Man: That's the plan. We need everyone to be comfortable using it before the holiday season rush. It's crucial for streamlining transactions.
Woman: I understand. I'm just a bit concerned about the transition period. Will there be adequate support for customers initially?
Man: Absolutely. We'll have a dedicated support team and additional online resources available. The training is designed to equip you all with the necessary skills to assist customers effectively. We'll also discuss the potential hiccups during the session.
Woman: That's reassuring. I'm particularly interested in the security features of the new system. Customers are always asking about data protection.
Man: Good point. We'll dedicate a segment to that. We want to ensure both our customers and our staff feel completely secure.
題目
According to the man, what is the main benefit of the new payment system?
選項
- A. Increased efficiency in processing payments ✓
- B. Reduced costs for the company
- C. Enhanced customer loyalty
- D. A wider range of payment options
正確答案
A. Increased efficiency in processing payments
解析
📖 文章翻譯 —
男: 嗨 Sarah，妳有時間看過下週培訓會議的議程嗎？
女: 有的，Mark。我看到我們要討論新的線上支付系統。它真的下個月就要上線了嗎？
男: 這是計畫。我們需要大家在假期高峰期來臨前都能熟練使用它。這對簡化交易至關重要。
女: 我了解。我只是對轉換期間有點擔心。初期會有足夠的客戶支援嗎？
男: 當然。我們會有一組專門的支援團隊，並提供額外的線上資源。訓練的目的是為了確保
選項: ["提高支付處理效率","降低公司成本","增強客戶忠誠度","更廣泛的支付選項"]
📝 答案解析 —
正確答案是「提高支付處理效率」。男士提到「It's crucial for streamlining transactions.」（這對簡化交易至關重要），「streamlining transactions」直接對應了「提高支付處理效率」。這句話是男士回答為何需要推行新系統，直接點出其主要效益。
💡 應試技巧 —
聽到關鍵動詞或名詞（如：streamlining, transactions）時，注意其同義詞或意思相近的片語是否出現在選項中。仔細辨別是系統的「優點」還是「配套措施」。
📊 錯誤選項分析 —
X) 降低公司成本 — 文章並未提及新系統會降低公司的營運成本。
X) 增強客戶忠誠度 — 雖然順暢的支付體驗可能間接影響客戶忠誠度，但文章並未以此作為主要優點。
X) 更廣泛的支付選項 — 文章討論的是「新」的線上支付系統，而非提供更多樣化的支付方式。