TOEIC 聽力 Part 3 — 題目
段落
Woman: Hi Mark, thanks for meeting me. I wanted to finalize the training plan for our new hires.
Man: Of course, Sarah. I've drafted a schedule focusing on company policies and our main software. What do you think?
Woman: It looks good, but I think we should also include a session on customer communication. They need to know how to handle inquiries effectively. Maybe we can add a short module about booking procedures for our popular sightseeing tour packages.
Man: That's a great idea. Handling inquiries well is crucial. I'll add that to the schedule. How about the practical exercises?
Woman: I've prepared some role-playing scenarios. We can start with basic software functions and then move to customer interaction.
Man: Perfect. Let's review the materials together next week.
題目
What is one of the new hires expected to learn?
選項
- A. How to design tours
- B. How to book flights
- C. How to manage software updates
- D. How to handle customer inquiries ✓
正確答案
D. How to handle customer inquiries
解析
📖 文章翻譯 —
女：嗨，Mark，謝謝你來開會。我想確定我們新進員工的訓練計畫。
男：當然，Sarah。我已經草擬了一份強調公司政策和主要軟體的時程表。妳覺得呢？
女：看起來不錯，但我認為我們也應該加入一個關於客戶溝通的單元。他們需要知道如何有效地處理諮詢。也許我們可以增加一個關於我們熱門觀光行程套票預訂程序的簡短模組。
男：這真是個好主意。妥善處理諮詢至關重要。我會將其加入時程表。實作演練的部分呢？
女：我
📝 答案解析 —
正確答案是「如何處理客戶諮詢」。對話中，女性明確提出「 I think we should also include a session on customer communication. They need to know how to handle inquiries effectively. (我認為我們也應該加入一個關於客戶溝通的單元。他們需要知道如何有效地處理諮詢。)」。男性也回應「Handling inquiries well is crucial. (妥善處理諮詢至關重要。)」，直接證實了這是新進員工的學習重點。
💡 應試技巧 —
聽到「 customer communication 」或「 handle inquiries 」這些關鍵字時，要特別留意它們是否與問題「 expected to learn 」相關聯，因為這通常是訓練計畫的重點。
📊 錯誤選項分析 —
X) 如何設計行程 — 對話中沒有提及設計行程的討論。
X) 如何預訂機票 — 對話中提到了「預訂程序」，但特指「觀光行程套票」，而非「機票」。
X) 如何管理軟體更新 — 雖然提到了「主要軟體」，但訓練計畫的重點是使用軟體，而非管理更新。