TOEIC 聽力 Part 3 — 題目
段落
Man: Hi Sarah, have you had a chance to look at the agenda for next week's training session?
Woman: Yes, Mark. I saw we're covering the new online payment system. Is that really launching next month?
Man: That's the plan. We need everyone to be comfortable using it before the holiday season rush. It's crucial for streamlining transactions.
Woman: I understand. I'm just a bit concerned about the transition period. Will there be adequate support for customers initially?
Man: Absolutely. We'll have a dedicated support team and additional online resources available. The training is designed to equip you all with the necessary skills to assist customers effectively. We'll also discuss the potential hiccups during the session.
Woman: That's reassuring. I'm particularly interested in the security features of the new system. Customers are always asking about data protection.
Man: Good point. We'll dedicate a segment to that. We want to ensure both our customers and our staff feel completely secure.
題目
What is Sarah's primary concern regarding the new system?
選項
- A. Insufficient customer support during the initial phase ✓
- B. The system's reliability during peak transaction times
- C. The complexity of the user interface for staff
- D. The cost associated with the new online payment system
正確答案
A. Insufficient customer support during the initial phase
解析
📖 文章翻譯 —
男：嗨 Sarah，妳有時間看過下週訓練會議的議程了嗎？
女：有，Mark。我看到包含新的線上支付系統。它真的要下個月推出嗎？
男：是的，這是計畫。我們需要在假期購物季高峰前，讓每個人都能熟練使用它。這對簡化交易至關重要。
女：我明白。我有點擔心過渡期。初期會有足夠的客戶支援嗎？
男：當然。我們會有一個專門的支援團隊和額外的線上資源。訓練是為了讓所有員
📝 答案解析 —
正確答案是「初期客戶支援不足」。對話中，Sarah 明確表示她的擔憂是「transition period」（過渡期）以及「adequate support for customers initially」（初期是否有足夠的客戶支援）。她用 "concerned about"（擔心）直接點出這是她的主要顧慮。
💡 應試技巧 —
當聽到「concerned about」或類似表達擔憂的詞語時，請特別留意接下來的內容，這通常就是問題的答案所在。
📊 錯誤選項分析 —
X) 系統在尖峰交易時段的可靠性 — 對話中未提及系統在忙碌時段的可靠性問題。
X) 員工操作界面的複雜性 — 男方提到訓練是為了讓員工「comfortable using it」（用起來很習慣），這暗示界面不會太複雜。
X) 與新線上支付系統相關的成本 — 對話中完全沒有討論到系統的成本問題。