TOEIC 聽力 Part 3 — 題目

段落

Woman: Thank you for calling SkyHigh Airlines, this is Sarah. How may I assist you?
Man: Hello Sarah, my name is John Smith, and I just arrived on flight SH456 from London. I believe there's been a mix-up with my luggage.
Woman: Oh, I'm very sorry to hear that, Mr. Smith. Could you describe the issue?
Man: Well, I collected my suitcase from the baggage claim, but when I got to my hotel, I realized it wasn't mine. It looks very similar, but the tag is different, and the contents are not what I packed.
Woman: I see. So you're saying you might have accidentally swapped bags with someone else at the carousel?
Man: It seems like it. The airline tag on the bag I have doesn't match my claim ticket. My actual bag is a dark blue hard-shell case, about 28 inches.
Woman: Okay, Mr. Smith. I've located your booking. We'll initiate a tracing process for your correct luggage immediately. Can you confirm the tag number on the bag you currently have?
Man: Yes, it's SH-LUG-7890. I hope my belongings are safe.
Woman: We'll do our utmost to retrieve your bag swiftly. In the meantime, we can arrange for essential items to be provided if needed. Would you like to proceed with the lost luggage claim form now?

閱讀完整段落 →

題目

What did the customer realize when he arrived at his hotel?

選項

  1. A. His flight was delayed.
  2. B. His checked baggage was damaged.
  3. C. He had the wrong suitcase. ✓
  4. D. He forgot his passport.

正確答案

C. He had the wrong suitcase.

解析

📖 文章翻譯 —
女：您好，這裡是SkyHigh航空的Sarah。請問有什麼可以幫您的嗎？
男：您好Sarah，我叫John Smith，我剛搭乘SH456班機從倫敦抵達。我想我的行李有點問題。
女：噢，Smith先生，聽到您這麼說我很抱歉。您能描述一下問題在哪裡嗎？
男：嗯，我從行李轉盤領取了我的行李箱，但當我到達飯店時，我才意識到那不是我的。它看起來非常相似，但吊牌不同，而且裡面的東西也不是我打包的。
女：我明白了。所以您的意思是您可能在......（對話在此中斷）

Options:
["His flight was delayed.","His checked baggage was damaged.","He had the wrong suitcase.","He forgot his passport."]
(他的班機延誤了。他的託運行李損壞了。他拿錯了行李箱。他忘記帶護照了。)

📝 答案解析 —
正確答案是「他拿錯了行李箱」。對話中，男子明確說到：「當我到達飯店時，我才意識到那不是我的。它看起來非常相似，但吊牌不同，而且裡面的東西也不是我打包的。」這直接證實他拿到了別人的行李箱，而非自己的。

💡 應試技巧 —
聽到關鍵細節：「When I got to my hotel, I realized it wasn't mine.」這是最直接的提示，表示在抵達目的地後才發現問題，且問題是「不是我的」，直接指向拿錯行李。

📊 錯誤選項分析 —
X) 他的班機延誤了 — 對話中沒有任何關於班機延誤的資訊。
X) 他的託運行李損壞了 — 男子提到行李「不是我的」，但沒有說行李箱本身有損壞。
X) 他忘記帶護照了 — 對話內容完全與護照無關。

相關題目