TOEIC 聽力 Part 3 — 題目

段落

Woman: Hi David, it's Sarah from Apex Solutions. I'm calling about our current service agreement, which is due for renewal next month.
Man: Ah, Sarah, thanks for reaching out. Yes, I've been meaning to discuss that. We're generally pleased with your services, but we've noticed a significant price increase in the latest quote.
Woman: I understand your concern. The increase reflects the enhanced features we've integrated, particularly the predictive analytics module which has been very popular. We also have an upcoming artificial intelligence workshop we believe could greatly benefit your team's utilization of our platform.
Man: That's interesting. While the workshop sounds valuable, our budget for this quarter is quite tight. Can we explore options for a slightly adjusted service package or perhaps a longer-term commitment at the previous rate?
Woman: Let me review the specifics of your current package and see what flexibility we have regarding the pricing structure. Perhaps we can tailor a commitment that aligns better with your budgetary constraints, while still incorporating some of the new capabilities. I'll look into it and get back to you by tomorrow afternoon.

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題目

What is the primary purpose of the call?

選項

  1. A. To finalize contract terms ✓
  2. B. To discuss the next AI workshop
  3. C. To request a product demo
  4. D. To resolve a billing dispute

正確答案

A. To finalize contract terms

解析

📖 文章翻譯 —
女：哈囉 David，我是 Apex Solutions 的 Sarah。我打電話來是關於我們目前的服務合約，這個合約下個月就要到期續約了。
男：啊，Sarah，謝謝妳聯繫。是的，我一直想討論這件事。我們對你們的服務大致滿意，但我們注意到最新報價的價格有顯著上漲。
女：我了解您的顧慮。這次的漲價反映了我們整合的增強功能，特別是備受歡迎的預測分析模組。我們還有一個即將舉辦的人工智慧工作坊，相信能大大受益於您的團隊。
📝 答案解析 —
正確答案是 (0) "To finalize contract terms"（完成合約條款）。對話開頭，女方明確表示來電目的是關於「current service agreement, which is due for renewal next month」（目前的服務合約，下個月到期續約），這直接指向了合約的續約事宜。儘管有提到價格問題和工作坊，但這些都是在討論續約時可能涉及的議題，而非本次來電的主要目的。
💡 應試技巧 —
聽取對話開頭的關鍵句，識別對話發起的直接原因。當對方說出「I'm calling about...」（我打電話來是關於...）或類似句型時，後面緊接著的內容通常是該次通話的核心目的。
📊 錯誤選項分析 —
X) "To discuss the next AI workshop"（討論下一個 AI 工作坊） — 雖然提到了工作坊，但它只是作為增強服務的附加說明，並非通話的主要目的。
X) "To request a product demo"（請求產品演示） — 對話中沒有提到任何請求產品演示的意圖。
X) "To resolve a billing dispute"（解決帳單爭議） — 雖然討論了價格上漲，但男方表示的是「noticed a significant price increase」（注意到顯著價格上漲），尚未構成爭議，且核心仍在於續約。

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