TOEIC 聽力 Part 3 — 題目
段落
Man: Welcome everyone to today's training session. We're here to focus on enhancing our customer service, specifically for our grocery delivery service. We've seen a lot of feedback lately about delivery times and order accuracy. Woman 1: I've noticed that too. Some customers are complaining about produce arriving bruised. Man: Exactly. So today, we'll go over some new protocols for handling fresh items and how to respond effectively to customer complaints. We'll also cover efficient routing to minimize delays. Woman 2: That sounds really helpful. I want to make sure our customers have the best possible experience, especially when they're ordering fresh groceries. Man: That's the spirit. Our goal is to ensure satisfaction and build loyalty, which is crucial for a competitive grocery delivery service. Let's start by reviewing the key performance indicators from last quarter.
題目
What will the training session cover besides handling complaints?
選項
- A. New software for order tracking
- B. Effective routing and reducing delays ✓
- C. Pricing strategies for fresh produce
- D. Driver recruitment and retention
正確答案
B. Effective routing and reducing delays
解析
📖 文章翻譯 — 歡迎各位參加今天的訓練課程。我們今天將專注於提升客戶服務，特別是針對我們的雜貨配送服務。我們最近收到了許多關於配送時間和訂單準確性的意見回饋。確實，有些顧客抱怨農產品送達時有損傷。因此，今天我們將會過一遍處理生鮮物品的新流程，以及如何有效回應顧客的抱怨。我們也將討論如何透過有效路線規劃來縮短延誤，確保顧客能獲得最佳的體驗。
📝 答案解析 — 題幹問除了處理抱怨之外，訓練還會涵蓋哪些內容。文中提到「We'll also cover efficient routing to minimize delays.」（我們也將討論如何透過有效路線規劃來縮短延誤。）直接對應了選項「Effective routing and reducing delays」。這是本題的關鍵線索。
💡 應試技巧 — 聽到「besides」或「in addition to」等表示「除了...之外」的詞語時，要特別注意前面提到的內容，並預期一項或多項新的主題即將被討論。
📊 錯誤選項分析 — X) New software for order tracking — 文件中沒有提及新的訂單追蹤軟體。 X) Pricing strategies for fresh produce — 文件中沒有討論生鮮產品的定價策略。 X) Driver recruitment and retention — 文件中沒有提到關於司機招募和留任的內容。