TOEIC 聽力 Part 3 — 題目

段落

Man: Hi IT support, this is Mark from Accounting. I can't print anything.
Woman: Okay, Mark. Can you tell me what the printer screen says?
Man: It says "Printer Offline". I've tried restarting my computer, but it didn't help.
Woman: Let me check from here. Ah, it looks like the network cable was accidentally unplugged.
Man: Really? I didn't even know we were getting company merger news today. That might be why things are a bit chaotic.
Woman: It's possible. I'll send a remote command to reconnect it now. You should be able to print in a minute.
Man: Thanks so much!

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題目

What did the IT support person find?

選項

  1. A. The printer is out of ink.
  2. B. The network cable is disconnected. ✓
  3. C. The print queue is full.
  4. D. The wrong driver is installed.

正確答案

B. The network cable is disconnected.

解析

📖 文章翻譯 —
男:您好,IT支援中心,我是會計部的Mark。我無法列印任何東西。
女:好的,Mark。請問印表機螢幕顯示什麼?
男:它顯示「印表機離線」。我試著重新啟動我的電腦,但沒有幫助。
女:讓我從這裡檢查一下。啊,看起來網路線被意外拔掉了。
男:真的嗎?我還不知道今天有公司合併的消息。這也許是為什麼事情有點混亂的原因。
女:有可能。我現在會發送遠端指令重新連接它。您應該一分鐘內就可以列印了。
男:非常感謝!

📝 答案解析 — 正確答案是「網路線已斷開」。對話中,IT支援人員(女)直接說出:「Ah, it looks like the network cable was accidentally unplugged.」(啊,看起來網路線被意外拔掉了。)這直接回答了技術問題的根源。

💡 應試技巧 — 聽取對話中技術支援人員的診斷陳述,通常會直接提供問題的解決方案或原因。留意「It looks like...」或「The problem is...」等明確指出問題的說法。

📊 錯誤選項分析 —
X) 印表機缺墨 — 文章中沒有提到墨水存量問題。
X) 列印佇列已滿 — 對話中沒有提及列印佇列的狀態。
X) 安裝了錯誤的驅動程式 — 對話中沒有提及印表機驅動程式的問題。

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