TOEIC 聽力 Part 3 — 題目

段落

Store Manager: Good morning, Stellar Solutions. How can I help you?
Client: Hi, this is David Chen from Apex Corp. I’m calling about our office printer, the Model XJ-5000. It’s been malfunctioning all morning, showing an error code E-45, and printing is completely stalled.
Store Manager: Oh, I'm sorry to hear that, Mr. Chen. Error E-45 usually indicates a fuser unit issue. Is it completely down, or is it just producing poor quality prints?
Client: Completely down. We have a critical presentation to print by end of day, so this is quite urgent. We need someone to look at it as soon as possible. We're currently under the Premium Service contract.
Store Manager: Understood. Let me check our technician's availability. Our standard procedure is a 24-hour response time, but given the urgency and your contract level, I can see if we can expedite it. What’s your company’s full address and a contact number?
Client: It’s 123 Innovation Drive, Tech Park. The number is 555-123-4567. We’d appreciate any speed you can manage. This really impacts our workflow.

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題目

Why is the client in a hurry to get the printer fixed?

選項

  1. A. They need to print marketing materials for a new campaign.
  2. B. They have an important presentation to print before the end of the day. ✓
  3. C. Their contract with the current service provider is expiring.
  4. D. The printer is needed for the technician's diagnostic tests.

正確答案

B. They have an important presentation to print before the end of the day.

解析

📖 文章翻譯 —
店經理：早安，Stellar Solutions，請問有什麼可以幫您？
客戶：您好，我是 Apex 公司的大衛．陳。我打電話來是關於我們的辦公室印表機，型號 XJ-5000。它整 morning 都在故障，顯示錯誤代碼 E-45，而且完全無法列印。
店經理：喔，很抱歉聽到這個消息，陳先生。錯誤 E-45 通常表示加熱組件（fuser unit）有問題。是完全不能用，還是只是列印品質不佳？
客戶：完全不能用。我們今天結束前必須列印一份關鍵的簡報，所以這事非常緊急。我們需要盡快請人來處理。
選項：
A. 他們需要為新活動列印行銷材料。
B. 他們有份重要的簡報需要在今天結束前列印。
C. 他們與現有服務供應商的合約即將到期。
D. 技術人員的診斷測試需要使用這台印表機。

📝 答案解析 —
正確答案是 B。客戶David Chen明確表示：「We have a critical presentation to print by end of day, so this is quite urgent.」這句話直接說明了他們為何急需修好印表機，關鍵字是「critical presentation」、「end of day」、「urgent」。

💡 應試技巧 —
聽到「urgent」、「need ASAP」、「critical」等詞時，務必留意說話者提到的具體原因，通常就是考點。特別注意搭配時間點（如「end of day」）的內容。

📊 錯誤選項分析 —
A. 他們需要為新活動列印行銷材料。 — 文章中未提及任何關於「新活動」或「行銷材料」的資訊。
C. 他們與現有服務供應商的合約即將到期。 — 文章內容完全沒有提到合約或合約到期日。
D. 技術人員的診斷測試需要使用這台印表機。 — 客戶是打電話尋求維修，而非技術人員表示需要印表機進行測試。

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