TOEIC 聽力 Part 3 — 題目

段落

Man: Hi Sarah, have you had a chance to look at the agenda for next week's training session?
Woman: Yes, Mark. I saw we're covering the new online payment system. Is that really launching next month?
Man: That's the plan. We need everyone to be comfortable using it before the holiday season rush. It's crucial for streamlining transactions.
Woman: I understand. I'm just a bit concerned about the transition period. Will there be adequate support for customers initially?
Man: Absolutely. We'll have a dedicated support team and additional online resources available. The training is designed to equip you all with the necessary skills to assist customers effectively. We'll also discuss the potential hiccups during the session.
Woman: That's reassuring. I'm particularly interested in the security features of the new system. Customers are always asking about data protection.
Man: Good point. We'll dedicate a segment to that. We want to ensure both our customers and our staff feel completely secure.

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題目

What will be provided to help staff handle customers during the transition?

選項

  1. A. A dedicated support team and online resources ✓
  2. B. Extended working hours and additional bonuses
  3. C. New software licenses and hardware upgrades
  4. D. Direct access to the system developers for queries

正確答案

A. A dedicated support team and online resources

解析

📖 文章翻譯 —
男: 你好莎拉，你有看過下週訓練會議的議程了嗎？
女: 是的，馬克。我看到我們要介紹新的線上支付系統。它真的要下個月推出嗎？
男: 這是計畫。我們需要在假期購物季的尖峰期來臨前，讓大家都能熟練使用它。這對簡化交易至關重要。
女: 我了解。我只是對過渡期有點擔心。一開始會有足夠的客戶支援嗎？
男: 當然。我們會有一個專門的支援團隊，並提供額外的線上資源。訓練的目的是為了讓大家熟練
📝 答案解析 —
正確答案是「A dedicated support team and online resources」（一個專門的支援團隊與線上資源）。對話中的男性明確提到：「We'll have a dedicated support team and additional online resources available.」（我們將有一個專門的支援團隊並提供額外的線上資源）。這直接回應了女性關於「Will there be adequate support for customers initially?」（一開始會有足夠的客戶支援嗎？）的擔憂。

💡 應試技巧 —
聽到問題中的關鍵字「handle customers during the transition」（處理過渡期的客戶）後，要特別留意對話中關於「support」（支援）、「help」（幫助）或「resources」（資源）等相關詞彙。

📊 錯誤選項分析 —
X) Extended working hours and additional bonuses (延長工時與額外獎金) — 對話中未提及與延長工時或獎金相關的內容。
X) New software licenses and hardware upgrades (新軟體授權與硬體升級) — 雖然提到了新系統，但並沒有討論軟體授權或硬體升級的細節。
X) Direct access to the system developers for queries (直接聯繫系統開發者詢問) — 對話中提到的是「support team」，而非直接聯繫開發者。

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