TOEIC 聽力 Part 3 — 題目
段落
Man: Hi, this is Alex from Marketing. I'm having some persistent issues with my network connection.
Woman: Hello Alex, thanks for calling the tech support helpdesk. Can you describe the problem?
Man: Well, every time I arrive at the office and log in, my internet access drops after about ten minutes. I have to reconnect manually, and it keeps happening.
Woman: I see. Has this happened before, or is it a new issue?
Man: It started about two days ago. Before that, everything was perfectly fine. I suspect it might be related to the recent network update.
Woman: That's possible. Let me check your account details and the network logs. Could you confirm your employee ID?
Man: It's MKTG4589.
Woman: Thank you. I'm seeing some unusual activity on your connection around the times you mentioned. We might need to send a technician to check your workstation and the local network port.
題目
What does the woman suspect might be the cause of the issue?
選項
- A. A hardware failure
- B. A recent network modification ✓
- C. User error during login
- D. Problems with the caller's workstation
正確答案
B. A recent network modification
解析
📖 文章翻譯 —
男：你好，我是市場部的Alex。我的網路連線一直有些問題。
女：你好Alex，感謝致電技術支援服務台。你能描述一下問題嗎？
男：嗯，每次我到辦公室並登入後，我的網路連線大約十分鐘後就會中斷。我必須手動重新連接，而且一直重複發生。
女：我明白了。以前發生過這種情況嗎？還是這是新問題？
男：大約兩天前開始的。在那之前，一切都很順利。我懷疑可能與最近的網路更新有關。
女：有可能。讓我檢查一下你的...
📝 答案解析 —
正確答案是「A recent network modification」。聽者在對話中聽到男人說：「I suspect it might be related to the recent network update.」這裡的「network update」直接對應選項中的「network modification」，這清楚表明了問題可能的原因。
💡 應試技巧 —
當聽到對話者提出「I suspect...」、「It might be...」、「Perhaps...」等表達猜測或可能原因的詞語時，務必留意其後連接的內容，這些往往是考點。
📊 錯誤選項分析 —
A) A hardware failure — 對話中沒有提到任何硬體故障的跡象，例如設備損壞或無法啟動。
C) User error during login — 問題發生在登入十分鐘後，且男人提到必須手動重新連接，這與單純的登入錯誤不同。
D) Problems with the caller's workstation — 雖然 workstation 的問題可能影響網路，但男人的說法「recent network update」指向了更廣泛的網路系統層級，而非單一電腦。