TOEIC 聽力 Part 3 — 題目

段落

Woman: Thank you for calling SkyHigh Airlines, this is Sarah. How may I assist you?
Man: Hello Sarah, my name is John Smith, and I just arrived on flight SH456 from London. I believe there's been a mix-up with my luggage.
Woman: Oh, I'm very sorry to hear that, Mr. Smith. Could you describe the issue?
Man: Well, I collected my suitcase from the baggage claim, but when I got to my hotel, I realized it wasn't mine. It looks very similar, but the tag is different, and the contents are not what I packed.
Woman: I see. So you're saying you might have accidentally swapped bags with someone else at the carousel?
Man: It seems like it. The airline tag on the bag I have doesn't match my claim ticket. My actual bag is a dark blue hard-shell case, about 28 inches.
Woman: Okay, Mr. Smith. I've located your booking. We'll initiate a tracing process for your correct luggage immediately. Can you confirm the tag number on the bag you currently have?
Man: Yes, it's SH-LUG-7890. I hope my belongings are safe.
Woman: We'll do our utmost to retrieve your bag swiftly. In the meantime, we can arrange for essential items to be provided if needed. Would you like to proceed with the lost luggage claim form now?

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題目

What information does the airline agent need from the customer?

選項

  1. A. The customer's hotel address
  2. B. The color of the missing luggage
  3. C. The tag number on the incorrect bag ✓
  4. D. The flight number from London

正確答案

C. The tag number on the incorrect bag

解析

📖 文章翻譯 —
女：您好，這裡是 SkyHigh 航空，我是 Sarah。請問有什麼能為您服務的嗎？
男：您好 Sarah，我叫 John Smith，我剛搭乘 SH456 班機從倫敦抵達。我認為我的行李出了點問題。
女：哦，聽到這個消息我很抱歉，Smith 先生。請問能描述一下情況嗎？
男：嗯，我從行李轉盤領取了我的行李箱，但當我到了旅館，我才發現那不是我的。它看起來非常相似，但行李吊牌不同，而且裡面裝的東西也不是我打包的。
女：我明白了。所以您的意思是您可能在行李轉盤上與他人不小心拿錯了袋子……

📝 答案解析 —
正確答案是「The tag number on the incorrect bag」（錯誤行李吊牌的號碼）。對話中，顧客 John Smith 明確提到他領取的行李箱「the tag is different」（吊牌不同），這表示航空公司需要知道這個錯誤行李上的吊牌資訊，以便追蹤和識別。航空客服通常會詢問具體的辨識資訊來處理行李問題。

💡 應試技巧 —
在聽 Part 3 的對話時，留意對話雙方對於「問題」或「差異」的具體描述。當聽到「不同」、「錯誤」、「遺失」或「損壞」等關鍵字眼時，要特別注意接下來提供的辨識細節，例如特徵、編號或標示，這通常是解題的線索。

📊 錯誤選項分析 —
The customer's hotel address — 顧客還沒提供旅館地址，對話中斷了，不相關。
The color of the missing luggage — 對話未提及任何關於行李顏色或遺失行李的顏色資訊。
The flight number from London — 顧客提到了班機號碼 SH456，但問題問的是航空公司代理需要什麼資訊，而不是顧客已提供的資訊，且這不是這次行李糾紛最關鍵的辨識點。

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