TOEIC 聽力 Part 3 — 題目
段落
Woman: Good morning, Apex Company, Sarah speaking. How may I help you?
Man: Hello, Sarah. I'm calling about an issue I encountered this morning. I parked my car in your lot around 8 AM.
Woman: Okay, sir. Was there a problem with your parking session?
Man: Not exactly with the session, but when I was leaving, my car hit a rather large pothole near the exit. The right front tire seems to be damaged. It made a loud noise.
Woman: Oh, I'm very sorry to hear that. We've had some recent concerns about the parking lot's condition, especially after the heavy rains. We were planning to schedule some maintenance.
Man: Well, I certainly hope so. This pothole is quite significant. I'd like to report it officially and inquire about the company's policy for damage caused by the lot's state.
Woman: I understand. Let me take down your details. Could you provide your name and the license plate number of your vehicle?
Man: My name is John Smith, and the plate is ABC 123.
Woman: Thank you, Mr. Smith. I've logged your complaint. I'll pass this along to our facilities manager immediately. They will review the incident and contact you regarding the damage assessment and potential compensation.
題目
What is the main reason for the customer's call?
選項
- A. A malfunctioning payment system
- B. A damaged vehicle
- C. An incorrect billing amount
- D. Poor parking lot conditions ✓
正確答案
D. Poor parking lot conditions
解析
📖 文章翻譯 —
女：早安，Apex 公司，我是 Sarah。請問有什麼能為您效勞的嗎？
男：您好，Sarah。我打電話來是關於我今天早上遇到的問題。我大約早上 8 點把車停在貴公司的停車場。
女：好的，先生。您的停車時段有什麼問題嗎？
男：也不是時段的問題，而是我離開時，我的車撞到出口附近一個相當大的坑洞。右前輪似乎損壞了。發出了很大的聲響。
女：哦，聽到這個消息我非常抱歉。我們最近確實對停車場的狀況有些擔憂，尤其是在大雨之後。我們正計畫安排一些維修...
📝 答案解析 —
正確答案是 C) 惡劣的停車場狀況。男性顧客明確表示，他的車在離開停車場時，撞到了「出口附近一個相當大的坑洞」，導致輪胎損壞。這直接指向停車場的物理條件是問題的根源。女性員工的回應也證實了「我們最近確實對停車場的狀況有些擔憂」。
💡 應試技巧 —
注意聆聽問題的「原因」以及對話中提及的「具體事件」。當顧客描述一個具體的負面事件（撞到坑洞）時，這通常是問題的核心，而後續的解釋（車輛損壞）是事件的後果，而非根本原因。
📊 錯誤選項分析 —
A) 故障的付款系統 — 對話中沒有提及任何關於付款系統的問題。
B) 損壞的車輛 — 雖然車輪確實損壞了，但這是由於停車場的狀況所致，損壞的車輛是結果，而非顧客打電話來的「主要原因」。
D) 不正確的計費金額 — 對話中完全沒有提到任何關於費用的資訊。