TOEIC 聽力 Part 3 — 題目

段落

Man: Hi, Ms. Evans. Thanks for taking my call. I wanted to discuss the renewal for our office maintenance contract.
Woman: Of course, Mr. Chen. We received your proposal. Some of the terms seem a bit higher than anticipated, particularly the rates for the specialized equipment servicing.
Man: I understand your concern. We've incorporated updated costs for parts and specialized labor, which accounts for the increase. However, we are open to negotiation on the overall package. Perhaps we could look at a longer commitment period in exchange for a slight reduction in the monthly retainer?
Woman: A longer commitment is something we could consider, especially given the upcoming elevator maintenance closure next month. We'll need reliable service during that period. What kind of reduction are you thinking of?
Man: We could potentially reduce the monthly retainer by 5% if you commit to a three-year term. We'd also like to discuss adding comprehensive HVAC servicing to the package, which is a new offering we're very excited about.
Woman: HVAC servicing wasn't in the original scope. Let me review this with my team, particularly the details about the elevator maintenance closure and how your extended coverage would apply. Can you send over a revised quote reflecting the 5% reduction for a three-year term and the HVAC details?
Man: Absolutely. I'll send that over by the end of the day. We value your business and are keen to find a mutually agreeable solution.

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題目

Why is reliable service important during the elevator maintenance closure?

選項

  1. A. It's a legal requirement
  2. B. It affects HVAC system performance
  3. C. It will be a period of high activity
  4. D. It ensures business continuity ✓

正確答案

D. It ensures business continuity

解析

📖 文章翻譯 — 男：您好，伊凡斯女士。謝謝您接聽我的電話。我想討論我們辦公室維護合約的續約事宜。
女：當然，陳先生。我們收到了您的提案。其中有些條款似乎比預期的要高一些，特別是專業設備維護的費率。
男：我理解您的擔憂。我們已經納入了零件和專業勞務更新後的成本，這解釋了費用的增加。不過，我們對整體方案持開放協商的態度。也許我們可以考慮較長的合約期間，以換取月費的些微降低？
女：A
選項：["這是法律要求","這會影響HVAC系統的性能","這將是一個活動頻繁時期","這確保了業務連續性"]
📝 答案解析 — 正確答案是「[3] 這確保了業務連續性」。對話中提到「辦公室維護合約」的「續約」，以及「專業設備維護」費率的討論。維護合約的目的是確保設施（包括電梯）的正常運作，因此在維護關閉期間，確保「業務連續性」（即業務不受影響）是至關重要的，這與合約的核心價值相符。
💡 應試技巧 — 聽到關鍵詞「maintenance contract renewal」（維護合約續約）時，應聯想到合約的主要目的是保障服務的穩定性，從而推斷出與「業務連續性」相關的選項。
📊 錯誤選項分析 — X) [0] 這是法律要求 — 對話中沒有提及任何法律規定。X) [1] 這會影響HVAC系統的性能 — HVAC（空調系統）並非對話的重點，且電梯維護與HVAC的直接關聯性不大。X) [2] 這將是一個活動頻繁時期 — 對話內容未暗示或提及任何活動量增加的情況。

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