TOEIC 聽力 Part 3 — 題目
段落
Man: Hi, Ms. Evans. Thanks for taking my call. I wanted to discuss the renewal for our office maintenance contract.
Woman: Of course, Mr. Chen. We received your proposal. Some of the terms seem a bit higher than anticipated, particularly the rates for the specialized equipment servicing.
Man: I understand your concern. We've incorporated updated costs for parts and specialized labor, which accounts for the increase. However, we are open to negotiation on the overall package. Perhaps we could look at a longer commitment period in exchange for a slight reduction in the monthly retainer?
Woman: A longer commitment is something we could consider, especially given the upcoming elevator maintenance closure next month. We'll need reliable service during that period. What kind of reduction are you thinking of?
Man: We could potentially reduce the monthly retainer by 5% if you commit to a three-year term. We'd also like to discuss adding comprehensive HVAC servicing to the package, which is a new offering we're very excited about.
Woman: HVAC servicing wasn't in the original scope. Let me review this with my team, particularly the details about the elevator maintenance closure and how your extended coverage would apply. Can you send over a revised quote reflecting the 5% reduction for a three-year term and the HVAC details?
Man: Absolutely. I'll send that over by the end of the day. We value your business and are keen to find a mutually agreeable solution.
題目
What action will the man take by the end of the day?
選項
- A. Sign the new contract
- B. Schedule a follow-up meeting
- C. Send a revised quote ✓
- D. Approve the HVAC servicing
正確答案
C. Send a revised quote
解析
📖 文章翻譯 —
男：您好，伊凡斯女士。謝謝您接聽我的電話。我想討論我們辦公室維護合約的續約事宜。
女：當然，陳先生。我們收到了您的提案。其中有些條款似乎比預期的要高一些，特別是針對特殊設備維修的費率。
男：我明白您的疑慮。我們已將零件和專業技術人員的最新成本納入考量，這解釋了費用的增加。不過，我們願意就整體方案進行協商。也許我們可以考慮更長的合約期間，以換取每月固定費用的些微調降？
A) 簽署新合約
B) 安排後續會議
C) 寄送修改報價
D) 核准 HVAC 服務
📝 答案解析 —
正確答案是 C) 寄送修改報價。對話中，男士提到「我們願意就整體方案進行協商」，並提出「也許我們可以考慮更長的合約期間，以換取每月固定費用的些微調降？」。這表明他們願意調整報價的條款，也就是「寄送修改報價」，以達成協議。
💡 應試技巧 —
注意關鍵動詞與名詞的搭配。「協商」、「調降」、「更長的合約期間」等詞語都指向需要重新提出一個修改後的方案，而不是立即簽約或僅是預約會議。
📊 錯誤選項分析 —
A) 簽署新合約 — 對話顯示雙方仍在協商階段，尚未達成最終協議，因此不是立即簽約。
B) 安排後續會議 — 雖然有可能，但目前談話的重點是提出協商條件，目的是修改報價，而非單純安排會面。
D) 核准 HVAC 服務 — HVAC (暖通空調) 服務在此對話中並未被提及，話題僅圍繞在辦公室維護合約的續約協商。