TOEIC 聽力 Part 3 — 題目
段落
Man: Hi Sarah, thanks for coming in. You reported some issues with your laptop?
Woman: Yes, Mark. It's quite frustrating. I can't seem to connect to the office network at all. My internet browser isn't loading any pages.
Man: Okay, let's take a look. Did this start happening today?
Woman: Yes, this morning. Everything was fine yesterday. I tried restarting it, but no luck. I wonder if it’s related to the new security software they installed last night. It’s making me nervous, especially with the apartment lease agreement deadline approaching. I need to send it off today.
Man: I see. Well, the software update is a possibility. Let’s check your IP settings first. Sometimes a simple reset can fix network adapter problems. Hold on... hmm, it does look like your network adapter isn't enabled properly. I'll re-enable it for you. Can you try accessing a website now?
Woman: Let me see... Yes! It’s working now. Thank goodness. Thank you so much, Mark!
Man: No problem, Sarah. Glad we could sort it out quickly. Let me know if anything else comes up. Maybe clear your browser cache if you experience slowness later.
題目
What does Sarah suspect might be the cause of the problem?
選項
- A. A hardware failure
- B. Yesterday's software update ✓
- C. A virus
- D. Her personal firewall
正確答案
B. Yesterday's software update
解析
📖 文章翻譯 —
男：嗨，莎拉，謝謝你過來。妳說妳的筆記型電腦有些問題？
女：是的，馬克。這真的很令人沮喪。我根本無法連接到辦公室網路。我的網頁瀏覽器無法載入任何網頁。
男：好的，我們來看看。這是今天才開始發生嗎？
女：是的，今天早上。昨天一切都很好。我試著重新啟動它，但沒有用。我懷疑這是否與他們昨晚安裝的新安全性軟體有關。這讓我感到焦慮，尤其是因為公寓租約的截止日期即將到來。我今天需要把它寄出去。
男：我明白了。嗯，
📝 答案解析 —
正確答案是 B) 昨天安裝的軟體更新。根據對話，莎拉提到「我懷疑這是否與他們昨晚安裝的新安全性軟體有關。」（I wonder if it’s related to the new security software they installed last night.）。這直接指出了她懷疑問題的根源是這個昨晚才安裝的軟體，符合選項 B 的描述。
💡 應試技巧 —
聽到關鍵字「new security software they installed last night」，立即聯想這是「昨天」安裝的，並將其與選項中的「software update」連結，即使選項中沒有精確的「security software」一詞，也應選擇與最新更動相關的選項。
📊 錯誤選項分析 —
A) 硬體故障 — 莎拉沒有提到任何關於電腦硬體損壞的跡象或懷疑。
C) 病毒 — 對話中沒有提及病毒或惡意軟體的可能性。
D) 她個人的防火牆 — 莎拉懷疑的是辦公室「他們」安裝的「新安全性軟體」，而不是她自己設定的防火牆。