TOEIC 聽力 Part 3 — 題目

段落

Woman 1: Hi Mark, do you have a moment? I wanted to go over the final checklist for the 'InnovateX' launch next week.
Man 1: Absolutely, Sarah. I was just reviewing the schedule. Have you confirmed the demo units are ready for distribution?
Woman 1: Yes, the logistics team sent a confirmation this morning. However, I'm a little concerned about the user guide. Some of the screenshots for the advanced features might be outdated after the last software patch.
Man 1: Oh, that's a potential issue. We wouldn't want any confusion during the initial rollout. Did you reach out to the development team?
Woman 1: I sent them an email, but haven't heard back yet. Given the proximity to the launch, I was wondering if we should escalate this to the tech support helpdesk to see if they can expedite the update or provide an addendum.
Man 1: That's a good point. Given the tight timeline, involving the tech support helpdesk might get us faster results. Let's flag it for immediate attention. I'll draft a follow-up note to the developers, CC'ing the helpdesk manager.

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題目

Who will likely receive the follow-up note from Mark?

選項

  1. A. The logistics team and the developers.
  2. B. The helpdesk manager and the development team. ✓
  3. C. Sarah and the head of tech support.
  4. D. The development team and the sales department.

正確答案

B. The helpdesk manager and the development team.

解析

📖 文章翻譯 —
女聲1：嗨 Mark，你現在有空嗎？我想跟你一起檢視一下下週「InnovateX」發布的最終檢查清單。
男聲1：當然，Sarah。我剛好在審閱時程表。妳有沒有確認演示單元都準備好要分發了？
女聲1：是的，後勤團隊今天早上已發送確認。不過，我有點擔心使用者指南。在最後一次軟體更新後，某些進階功能的螢幕截圖可能已經過時了。
男聲1：哦，這確實是個潛在問題。我們當然不希望在初期推廣階段有任何混淆。妳有聯繫開發團隊嗎？

📝 答案解析 —
正確答案是「The helpdesk manager and the development team.」。對話中，Sarah 提到「使用者指南」中「進階功能」的「螢幕截圖」可能「過時」，這直接指向需要技術支援和更新的使用者內容。Mark 反應「這是個潛在問題」，並詢問 Sarah 是否已聯繫「開發團隊」，這表示開發團隊是解決此問題的關鍵。雖然選項中沒有直接提到「helpdesk manager」，但「development team」是對話中的明確線索，選項2 是唯一包含開發團隊且合乎情境的選項。

💡 應試技巧 —
聽到問題中的關鍵字（例如：user guide, advanced features, software patch, outdated）時，要特別留意對話中提及的相關人員或部門。對話中問句「Did you reach out to the development team?」強烈暗示了開發團隊是後續需要介入處理的一方。

📊 錯誤選項分析 —
X) The logistics team and the developers. — 後勤團隊已完成確認，所以不太可能是需要筆記的對象。
X) Sarah and the head of tech support. — Sarah 是提問者，不太可能收到她自己的筆記；對話中並未提及 tech support 的主管。
X) The development team and the sales department. — 雖然提到開發團隊，但對話中完全沒提及銷售部門，用戶指南過時與銷售並無直接關聯。

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