TOEIC 聽力 Part 3 — 題目
段落
Woman: Thank you for calling TechSolutions, this is Sarah speaking. How can I help you?
Man: Yes, hello. I'm calling about order number 4587B. I received it yesterday, but it's completely wrong.
Woman: Oh, I'm very sorry to hear that, sir. Can you tell me what the issue is?
Man: I ordered the Pro-X laptop, the high-end model. Instead, I got some basic desktop computer. This is unacceptable!
Woman: I understand your frustration. Let me pull up your order details. Yes, I see order 4587B for the Pro-X laptop. It seems there was a mistake in our warehouse dispatch. We apologize for this oversight.
Man: An oversight? This has caused significant delays for my work. I needed that laptop for a critical presentation next week.
Woman: I can only imagine. We will ship the correct Pro-X laptop to you immediately via express delivery, at no extra charge, of course. We'll also arrange for the incorrect desktop to be picked up at your convenience.
Man: And what about the inconvenience this has caused?
Woman: We'd like to offer you a 15% discount on your next purchase as an apology. Also, to prevent future issues, I want to assure you that our team is reviewing our inventory management and data backup procedure to ensure accuracy.
題目
What item did the customer originally order?
選項
- A. A desktop computer
- B. A basic laptop
- C. A high-end laptop ✓
- D. An accessory for a laptop
正確答案
C. A high-end laptop
解析
📖 文章翻譯 —
女：您好，這裡是TechSolutions的Sarah，請問有什麼可以為您服務的？
男：您好，我打電話是關於我的訂單號碼4587B。我昨天收到了，但完全錯誤。
女：哦，聽到這個消息我非常抱歉，先生。請問是什麼問題呢？
男：我訂購的是Pro-X筆記型電腦，是高階款。結果我收到的是某台入門級的桌上型電腦。這是無法接受的！
女：我理解您的沮喪。請讓我查一下您的訂單詳情。好的，我看到了訂單4587B，是訂購Pro-X筆記型電腦。看來是我們倉庫出貨時出了錯。對於這個疏失，我們深感抱歉。
📝 答案解析 —
正確答案是「C) A high-end laptop」。顧客明確表示他訂購的是「Pro-X laptop, the high-end model」。雖然他收到了錯誤的商品，但他最初訂購的商品明確被提及為高階筆記型電腦。
💡 應試技巧 —
聽到關鍵字「ordered」後，務必留意後續描述的商品細節，特別是形容詞（如high-end, basic, wrong）來辨別正確訂購的物品。
📊 錯誤選項分析 —
A) A desktop computer — 這是顧客收到的錯誤商品，而非他訂購的。
B) A basic laptop — 顧客訂購的是「high-end model」，不是「basic」的。
D) An accessory for a laptop — 顧客訂購的是筆記型電腦本身，而非配件。