TOEIC 聽力 Part 3 — 題目
段落
Man: Hello, Mr. Lee. This is Sarah from ABC Corp. I'm calling about the catering order for our company event next Friday.
Woman: Ah, yes, Ms. Sarah. I remember. Is there a problem?
Man: Well, I'm a little concerned. Your team promised delivery by 10 AM, but I haven't received confirmation, and I need to finalize the seating plan soon.
Woman: I understand your concern. I apologize, but we've had an unexpected issue with our main delivery truck this morning. It seems to be a mechanical problem.
Man: Oh no. So, will the delivery be delayed?
Woman: It looks like it might be. We're arranging for a backup vehicle, but it might arrive closer to noon. I'd like to offer a 15% discount for the inconvenience.
Man: Noon is quite late for a lunch event. Could you perhaps arrange for the food to be ready earlier, even if it's not delivered until then? We need to start setting up by 11 AM. And what about our restaurant reservation for the client meeting afterward?
題目
What is the vendor offering to compensate for the delay?
選項
- A. A free meal
- B. A bigger discount ✓
- C. Faster delivery next time
- D. A partial refund
正確答案
B. A bigger discount
解析
📖 文章翻譯 —
男: 你好，李先生。我是ABC公司的Sarah。我打電話來是關於我們公司下週五活動的餐點訂單。
女: 啊，是的，Sarah小姐。我記得。有什麼問題嗎？
男: 嗯，我有點擔心。你們團隊承諾上午10點前送達，但我還沒收到確認，而且我需要盡快確定座位安排。
女: 我理解您的擔憂。我很抱歉，但是我們今天早上遇到了貨車的意外問題。似乎是��械故障。
男: 哦，不。那麼，送達會延遲嗎？
女: 看起來很可能會。我們正在安排...
📝 答案解析 — 講者（女）為了解決送達延遲的問題，表示「我們正在安排...」。雖然原文並未完整說明安排的內容，但根據對話情境，這代表對方正採取補償措施。在選項中，雖然沒有直接提到具體補償，但「A bigger discount」（更大的折扣）是最符合在服務出狀況時，商家可能提供的補償方式，以挽留客戶。
💡 應試技巧 — 在聽力對話中，當一方為出現的問題道歉並表示「正在安排...」(Arranging for...) 時，注意聽後續內容，這通常是指解決問題或提供補償的具體方案。即使語意未完，也要根據對話整體氛圍推測可能的解決方式。
📊 錯誤選項分析 —
A) A free meal — 文章未提及提供免費餐點。
C) Faster delivery next time — 文章未提及下次會加速運送。
D) A partial refund — 文章中並未明確提及退款，雖然有可能是補償方式，但選項B（折扣）在此情境下更常見。