TOEIC 聽力 Part 3 — 題目

段落

Woman: Hi, it's Sarah from Marketing. I'm having a bit of trouble with my workstation. It's been running extremely slowly all morning, making it hard to get anything done.
Man: Hello Sarah. This is Mark from IT. I'm sorry to hear that. Have you tried restarting it yet? Sometimes that resolves minor glitches.
Woman: Yes, I did that first thing. It helped for about ten minutes, but then it slowed right back down. I'm worried it might be a bigger issue, especially with the new software update.
Man: Understood. It's possible the update is causing a conflict, or perhaps there's another process hogging resources. Did you happen to notice if this started after you opened a specific application?
Woman: Not that I recall. I was just switching between our project management tool and the shared drive. Oh, actually, I did open that large presentation file earlier. Maybe that's related?
Man: It's possible. Large files can sometimes cause temporary slowdowns, especially if the system is already strained. We also need to ensure all our systems comply with the latest workplace safety guidelines regarding data security and system integrity. I'll run some diagnostics remotely. Can you confirm your employee ID for me?

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題目

What did the man suggest the woman try first?

選項

  1. A. Updating the software.
  2. B. Restarting the computer. ✓
  3. C. Checking the shared drive.
  4. D. Opening a specific application.

正確答案

B. Restarting the computer.

解析

📖 文章翻譯 —
女：你好，我是行銷部的 Sarah。我的工作站有點問題，它一整個早上都運行得極慢，讓我什麼都做不了。
男：你好 Sarah，我是資服部的 Mark。很抱歉聽到這個消息。妳有試過重新啟動它嗎？有時候這樣可以解決小問題。
女：有，我一開始就做了。它大概有用十分鐘，然後又慢下來了。我擔心這可能是個比較大的問題，特別是還有新的軟體更新。
男：了解。更新有可能造成衝突，或者是有其他進程在佔用資源。

📝 答案解析 —
正確答案是「重新啟動電腦」。對話中，男子詢問女子：「妳有試過重新啟動它嗎？」(Have you tried restarting it yet？)，這直接表明了重新啟動是第一個被提出的解決方案。女子也回應說：「有，我一開始就做了。」(Yes, I did that first thing.)，這證實了她已經嘗試過這個方法，而題目問的是男子建議女子「首先」嘗試什麼。

💡 應試技巧 —
在聽 Part 3/4 的時候，留意對話中提到的「第一次嘗試」或「解決問題的步驟順序」。當問題問及「suggested trying first」，通常答案會與對話中最早被提出來的解決方案有關，即使該方案後來被證實無效。

📊 錯誤選項分析 —
X) 更新軟體 — 女子提到「新的軟體更新」，但男子並沒有建議她去更新軟體，而是懷疑更新可能引起問題。
X) 檢查共用磁碟 — 對話中完全沒有提到「共用磁碟」這個選項。
X) 開啟特定應用程式 — 對話中沒有提到關於開啟某個特定應用程式的建議。

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