TOEIC 聽力 Part 3 — 題目
段落
Man: Hi Sarah, have you had a chance to look at the agenda for next week's training session?
Woman: Yes, Mark. I saw we're covering the new online payment system. Is that really launching next month?
Man: That's the plan. We need everyone to be comfortable using it before the holiday season rush. It's crucial for streamlining transactions.
Woman: I understand. I'm just a bit concerned about the transition period. Will there be adequate support for customers initially?
Man: Absolutely. We'll have a dedicated support team and additional online resources available. The training is designed to equip you all with the necessary skills to assist customers effectively. We'll also discuss the potential hiccups during the session.
Woman: That's reassuring. I'm particularly interested in the security features of the new system. Customers are always asking about data protection.
Man: Good point. We'll dedicate a segment to that. We want to ensure both our customers and our staff feel completely secure.
題目
Why is the new system being implemented before the holiday season?
選項
- A. To handle increased customer volume efficiently ✓
- B. To comply with new government regulations
- C. To reduce the need for in-person support
- D. To gather customer feedback during peak times
正確答案
A. To handle increased customer volume efficiently
解析
📖 文章翻譯 —
男: 嗨 Sarah，你有機會看過下週訓練會議的議程嗎？
女: 有的，Mark。我看到我們要討論新的線上支付系統。它真的下個月就要上線了嗎？
男: 這是計畫。我們需要在購物旺季來臨前讓每個人都能熟練使用它。這對於簡化交易至關重要。
女: 我明白了。我只是有點擔心過渡期。初期會不會有足夠的客戶支援？
男: 當然。我們會有一個專門的支援團隊，並提供額外的線上資源。訓練的目的是要讓大家...
選項：["為了有效處理增加的客戶量","為了遵守新的政府法規","為了減少面對面支援的需求","為了在尖峰時段收集客戶回饋"]
📝 答案解析 —
正確答案是 0。男性說「我們需要在購物旺季來臨前讓每個人都能熟練使用它。這對於簡化交易至關重要。」這直接表明了新系統在假期高峰期前上線的目的是為了有效處理增加的客戶量。關鍵詞是「holiday season rush」(購物旺季) 和「streamlining transactions」(簡化交易)。
💡 應試技巧 —
聽到與「時間點」(如 holiday season, next month) 和「原因/目的」(如 "before X", "crucial for Y") 相關的提示，要特別留意它們的關聯性，這通常指向了對話的關鍵資訊。
📊 錯誤選項分析 —
1) X) 為了遵守新的政府法規 — 文章中未提及任何政府法規。
2) X) 為了減少面對面支援的需求 — 男性強調的是提供更多支援，而非減少。
3) X) 為了在尖峰時段收集客戶回饋 — 對話中完全沒有提到收集客戶回饋。