TOEIC 聽力 Part 3 — 題目

段落

Woman: Hi, it's Sarah from Marketing. I'm having a bit of trouble with my workstation. It's been running extremely slowly all morning, making it hard to get anything done.
Man: Hello Sarah. This is Mark from IT. I'm sorry to hear that. Have you tried restarting it yet? Sometimes that resolves minor glitches.
Woman: Yes, I did that first thing. It helped for about ten minutes, but then it slowed right back down. I'm worried it might be a bigger issue, especially with the new software update.
Man: Understood. It's possible the update is causing a conflict, or perhaps there's another process hogging resources. Did you happen to notice if this started after you opened a specific application?
Woman: Not that I recall. I was just switching between our project management tool and the shared drive. Oh, actually, I did open that large presentation file earlier. Maybe that's related?
Man: It's possible. Large files can sometimes cause temporary slowdowns, especially if the system is already strained. We also need to ensure all our systems comply with the latest workplace safety guidelines regarding data security and system integrity. I'll run some diagnostics remotely. Can you confirm your employee ID for me?

閱讀完整段落 →

題目

Why did the restart only help temporarily?

選項

  1. A. The new software update caused a conflict. ✓
  2. B. A specific application was consuming too many resources.
  3. C. The employee ID was incorrect.
  4. D. The large presentation file overloaded the system.

正確答案

A. The new software update caused a conflict.

解析

📖 文章翻譯 —
女：您好，我是行銷部的 Sarah。我的工作站有點問題。它一整天早上都跑得非常慢，讓我很難完成任何事情。
男：您好 Sarah。我是資訊技術部的 Mark。很抱歉聽到這個消息。您有試過重新啟動它嗎？有時候這樣可以解決一些小問題。
女：是的，我一開始就這麼做了。它大約有十分鐘的幫助，但之後又慢了下來。我擔心這可能是一個比較大的問題，特別是與新的軟體更新有關。
男：我明白了。更新可能正在引起衝突，或者也許有另一個進程正在佔用大量資源。
📝 答案解析 —
正確答案是「新的軟體更新引起了衝突」。對話中，Sarah 提到她重新啟動電腦後，問題只暫時解決了（「It helped for about ten minutes, but then it slowed right back down」）。她接著說「I'm worried it might be a bigger issue, especially with the new software update.」，這直接暗示了新軟體更新是造成問題持續的根本原因，可能與之產生了衝突。
💡 應試技巧 —
當對話中提到一個暫時的解決方法（如重新啟動）後，仔細聽取人物後續的反應和擔憂，這通常會指向問題的根本原因。
📊 錯誤選項分析 —
X) 一個特定的應用程式佔用了過多的資源 — 雖然這是可能的，但對話中沒有具體提到是哪個應用程式，而將重點放在了軟體更新。
X) 員工 ID 不正確 — 對話完全沒有提及任何關於員工 ID 的資訊。
X) 大型簡報檔案使系統過載 — 對話中沒有提及任何關於檔案大小或系統過載的具體資訊，僅提到了工作站運行緩慢。

相關題目