TOEIC 聽力 Part 3 — 題目
段落
Man: Hi, Ms. Evans. Thanks for taking my call. I wanted to discuss the renewal for our office maintenance contract.
Woman: Of course, Mr. Chen. We received your proposal. Some of the terms seem a bit higher than anticipated, particularly the rates for the specialized equipment servicing.
Man: I understand your concern. We've incorporated updated costs for parts and specialized labor, which accounts for the increase. However, we are open to negotiation on the overall package. Perhaps we could look at a longer commitment period in exchange for a slight reduction in the monthly retainer?
Woman: A longer commitment is something we could consider, especially given the upcoming elevator maintenance closure next month. We'll need reliable service during that period. What kind of reduction are you thinking of?
Man: We could potentially reduce the monthly retainer by 5% if you commit to a three-year term. We'd also like to discuss adding comprehensive HVAC servicing to the package, which is a new offering we're very excited about.
Woman: HVAC servicing wasn't in the original scope. Let me review this with my team, particularly the details about the elevator maintenance closure and how your extended coverage would apply. Can you send over a revised quote reflecting the 5% reduction for a three-year term and the HVAC details?
Man: Absolutely. I'll send that over by the end of the day. We value your business and are keen to find a mutually agreeable solution.
題目
What new service is the vendor trying to add to the contract?
選項
- A. Specialized equipment servicing
- B. HVAC servicing ✓
- C. Elevator maintenance
- D. Comprehensive parts replacement
正確答案
B. HVAC servicing
解析
📖 文章翻譯 — 男：您好，艾文斯女士。謝謝您接我的電話。我想討論一下我們辦公室維護合約的續約事宜。女：當然，陳先生。我們收到了您的提案。其中一些條款似乎比預期的要高一些，特別是關於特殊設備維修的費率。男：我了解您的顧慮。我們已將零件和專業技術人工的更新成本納入考量，這解釋了價格的漲幅。不過，我們願意就整體方案進行協商。或許我們可以考慮延長合約期間，以換取每月固定費用的些微降低？
📝 答案解析 — 正確答案是「特殊設備維修」。對話中，女士明確提到「particularly the rates for the specialized equipment servicing」價格較預期高，而男士隨後解釋了「updated costs for parts and specialized labor」，這直接呼應了女士的擔憂，表明這是雙方洽談的焦點。
💡 應試技巧 — 聽到表示「特別」或「尤其」的詞彙（如 particularly, especially）後，要特別留意其後連接的內容，這往往是題目的關鍵線索。
📊 錯誤選項分析 — X) HVAC 維修 — 對話中未提及 HVAC 系統。 X) 電梯維護 — 對話中未提及電梯維護。 X) 全面零件更換 — 對話中雖有提到零件成本，但未構成一項獨立的新服務。